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Online ordering review

Slice Family

Slice's full plan for local pizzerias: its POS and hardware, website, online and phone ordering, loyalty and 24/7 support for $399 a month, plus $2 per online or phone order (none under $10), 2.9% + 30¢ card processing and a $1,000 implementation fee, month to month.

By SliceParent company: Slice Solutions, Inc. (private company)

RTC SCORE

5.1

#18 of 21 with enough data

Our verdict

A fit for pizzerias that want Slice to run the POS, the phones, the website and the marketing as one package, month to month. With many online orders, the fixed fee per order weighs more than the monthly fee: compare it with flat-fee platforms.

What we like

  • No percentage commission: a fixed $2 per online or phone order, and nothing on orders under $10.
  • The POS hardware kit, website, phone ordering team, loyalty and an account manager are in the plan.
  • DoorDash, Grubhub and Uber Eats orders come into the same POS.
  • 24/7 support by phone or text, and you can export your customer list.

What to watch

  • The fixed fee is charged on every online or phone order of $10 or more, on top of the $399 plan and card processing; with many orders it weighs more than the plan.
  • $1,000 implementation fee up front.
  • Your customers may pay Slice fees on top of the order; Slice doesn't publish the amount or say which orders carry them.
  • Works with Slice's own POS, and your shop shows inside the Slice app next to other pizzerias; there's no app with your brand.
  • Chargebacks are deducted from your payout.

How the score breaks down

RTC Score5.1out of 10

Methodology v0.1.0

Data completeness95%

We could verify 95% of the scoring data

Strongest points
Contract term, 24/7 support, Your customers' data
Weakest point
12-month cost of the reference restaurant

Score by criterion

  • 12-month cost of the reference restaurantWeight 29%Weakest0.0 out of 10

    $21,004 over 12 months

  • Contract termWeight 7%Strongest10.0 out of 10
  • Direct POS integrationsWeight 6%1.7 out of 10
  • 24/7 supportWeight 6%Strongest10.0 out of 10
  • Your customers' dataWeight 5%Strongest10.0 out of 10
  • Product statusWeight 5%10.0 out of 10
  • Fee charged to your customersWeight 4%5.0 out of 10
  • Delivery app orders in the same placeWeight 4%10.0 out of 10
  • Support channelsWeight 4%6.0 out of 10
  • Published pricingWeight 3%10.0 out of 10
  • Cancellation feeWeight 3%10.0 out of 10
  • Refund when you cancelWeight 3%No data
  • Website with your own domainWeight 3%10.0 out of 10
  • Brings you new customersWeight 3%8.0 out of 10
  • Handles fraud and chargebacksWeight 3%0.0 out of 10
  • Notice to cancelWeight 2%No data
  • App with your brandWeight 2%0.0 out of 10
  • Loyalty and email or text marketingWeight 2%10.0 out of 10
  • Works without the vendor's own POSWeight 2%5.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of platform
Data pointValue
Type of productDirect ordering platform, POS online ordering module, Delivery app (marketplace)Source: Slice (opens in a new tab)Online ordering through your own website and Google, plus Slice's own POS in this plan. Slice also runs an app where diners find pizzerias; your shop shows there too.
Requires the vendor's own POSYesSource: Slice (opens in a new tab)The Family plan includes Slice's POS and its online orders go into it. If you keep another POS, Slice's Online plan sends orders to Square or Clover instead.
Product statusActiveSource: Slice (opens in a new tab)Slice keeps selling both plans. We found no announced closure, sales limit or change of owner (checked 2-oct-2026).
What the restaurant pays
Data pointValue
Monthly fee$399/moSource: Slice (opens in a new tab)Includes Slice's POS and hardware kit, website, online and phone ordering, loyalty, an account manager and 24/7 support. The pricing page doesn't say whether the price is per location; our estimates use one location.
Published pricingPublishedSource: Slice (opens in a new tab)Plans, per-order fees, card processing and the implementation fee are on the pricing page. What Slice charges your customers isn't.
Commission on app delivery ordersN/ASource: Slice (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on app pickup ordersN/ASource: Slice (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission when your own drivers deliver app ordersN/ASource: Slice (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on your own online orders0%Source: Slice (opens in a new tab)No percentage commission; a fixed fee per order instead.
Fixed fee per order$2 per orderSource: Slice (opens in a new tab)On online and phone orders; not on orders under $10.
Card processing on online orders (%)2.9%Source: Slice (opens in a new tab)Listed under what's included with all memberships. The pricing page doesn't say whether in-store card payments on Slice's POS pay the same rate.
Card processing per order (¢)30¢Source: Slice (opens in a new tab)
Card processing included in the commissionNoSource: Slice (opens in a new tab)Card processing is charged apart, through Slice.
Setup fee$1,000 one-timeSource: Slice (opens in a new tab)Implementation fee; Slice installs the hardware and trains your staff in person. The pricing page doesn't say whether it's charged per location.
Tablet or hardwareIncluded in the planSource: Slice (opens in a new tab)Per the pricing page: two tablet screens, steel stand, card terminal, cash drawer, receipt and kitchen printers and a network kit.
Order limit of the planNo order limitSource: Slice (opens in a new tab)The plan charges a fee per order and sets no limit on orders.
Fee per order over the limitN/ASource: Slice (opens in a new tab)Doesn't apply: the plan has no order limit.
Other feesThe $2 fee per order also applies to phone orders, and there's none on orders under $10. Ordering kiosk: $59 a month, an add-on only for this plan. Slice Flex delivery (Uber and DoorDash drivers): from $6.90 per delivery. Local TV and mail marketing: variable price.Source: Slice (opens in a new tab)
What your customer pays
Data pointValue
Fee charged to your customersThe platform may charge a variable feeSource: Slice (opens in a new tab)Slice's customer terms provide for Slice fees paid by your customers, but Slice doesn't publish the amount or say which orders carry them, including orders on the website Slice builds for you. Slice's customer FAQ says it adds no fees to menu prices.
What your customers paySlice fees whose amount Slice doesn't publish, plus the delivery fee and order minimum you set. With Slice Flex you decide how much of the delivery fee your customer pays.Source: Slice (opens in a new tab)
Who pays for deliveryThe restaurant chooses: customer, restaurant or splitSource: Slice (opens in a new tab)With Slice Flex delivery. With your own drivers, the delivery fee is yours to set.
Delivery cost per order$6.90 per deliverySource: Slice (opens in a new tab)Slice Flex, from $6.90 per delivery, with Uber and DoorDash drivers; fees vary by location.
Contract and exit
Data pointValue
Contract termMonth to monthSource: Slice (opens in a new tab)Month to month.
Automatic renewalNo data
Notice to avoid renewalNo data
Notice to cancelUnconfirmedSource: Slice (opens in a new tab)Slice's membership terms aren't public and the pricing page only says month to month, so we couldn't confirm the notice to cancel. We also checked Slice's plan, product and help pages and its site and customer terms (2-oct-2026).
Cancellation feeNo cancellation fee published: the plan is month to month with no minimum term. Slice's membership terms aren't public.Source: Slice (opens in a new tab)
How the cancellation fee worksNo cancellation feeSource: Slice (opens in a new tab)Month to month with no minimum term, per the pricing page; Slice publishes no cancellation fee.
Refund when you cancelUnconfirmedSource: Slice (opens in a new tab)Slice's membership terms aren't public; its pricing, plan and help pages don't say whether you get a refund when you cancel (checked 2-oct-2026).
Right to raise pricesNo data
Your customers and marketing
Data pointValue
Your customers' dataExport, plus a built-in CRMSource: Slice (opens in a new tab)Customer profiles with contact details, segments and order history, plus CSV import and export, in Slice's owner portal.
Who owns the customer data (per the terms)The restaurantSource: Slice (opens in a new tab)Per Slice's plan page; its membership terms aren't public.
Website with your own domainIncludedSource: Slice (opens in a new tab)Slice builds and hosts a branded website with online ordering, and manages your Google listing. The page doesn't say whether it runs on your own domain; you can also add order buttons to your current site.
App with your brandNot offeredSource: Slice (opens in a new tab)Your shop gets its own page in the Slice app, which opens to your shop for returning customers; there's no separate app with your brand.
Loyalty and email or text marketingIncludedSource: Slice (opens in a new tab)Loyalty rewards plus emails, texts and app alerts that Slice sends for you.
Brings you new customersIts own discovery networkSource: Slice (opens in a new tab)The Slice app, plus Google listing management. Slice charges no commission on orders from its app.
Operations and integrations
Data pointValue
Direct POS integrationsOthersSource: Slice (opens in a new tab)Slice's own POS, included in the plan.
Delivery app orders in the same placeIncludedSource: Slice (opens in a new tab)
Delivery for your direct ordersDoorDash Drive, Uber DirectSource: Slice (opens in a new tab)Through Slice Flex delivery, which sends Uber and DoorDash drivers when you turn it on.
Handles fraud and chargebacksNoSource: Slice (opens in a new tab)Chargebacks on your online orders are deducted from your payout.
Reach of the delivery apps
Data pointValue
Share of US delivery spendingN/ASource: Slice (opens in a new tab)Doesn't apply: it isn't a delivery app.
Subscription for your customersN/ASource: Slice (opens in a new tab)Doesn't apply: it isn't a delivery app.
Minimum orders guaranteeN/ASource: Slice (opens in a new tab)Doesn't apply: it isn't a delivery app.
Publishes its fee caps by cityN/ASource: Slice (opens in a new tab)Doesn't apply: it isn't a delivery app.
Support
Data pointValue
24/7 support for restaurantsYesSource: Slice (opens in a new tab)For you and for your customers.
Support channelsPhone, Text messageSource: Slice (opens in a new tab)Plus an account manager and in-person setup.
Language
Data pointValue
Ordering page in Spanish for your customersNot in SpanishSource: Slice (opens in a new tab)The ordering page is in English. In this plan, Slice's phone team can take your customers' orders in Spanish.
Restaurant dashboard in SpanishNoSource: Slice (opens in a new tab)
Support in SpanishSays it offers it, without a channelSource: Slice (opens in a new tab)Only for shops that use Slice's phone ordering in Spanish (no extra cost in this plan, per Slice). Technical support and other communications stay in English.
Terms in SpanishNoSource: Slice (opens in a new tab)Slice's site terms are in English only and its membership terms aren't public.
US website in SpanishYesSource: Slice (opens in a new tab)Only some pages: one for Mexican restaurants with the plans and prices, and one for phone orders in Spanish. The rest of the site and the help center are in English.

More about Slice Family

How we score