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Online ordering review

SpotOn Order

SpotOn's online ordering for restaurants on the SpotOn POS: $55 a month plus a $200 setup fee and no commission per order, with a listing in SpotOn's GoTo Place app for diners and flat-rate DoorDash Drive delivery. You pay card processing on each order (3.79% + 20¢ on the All-In plan).

By SpotOnParent company: SpotOn (private company)

RTC SCORE

6.2

#12 of 21 with enough data

Our verdict

A clearly priced module for SpotOn POS restaurants: $55 a month, a $200 setup fee, no commission per order and card processing on each order, a listing in SpotOn's GoTo Place app and flat-rate DoorDash Drive delivery. The delivery app integrations, website and loyalty cost extra, and SpotOn's terms limit what you can do with your customers' data.

What we like

  • Published price: $55 a month and a $200 setup fee, with no commission per order; you pay card processing on each order (3.79% + 20¢ on the All-In plan).
  • Flat-rate delivery for your own orders through DoorDash Drive at $7.95 per delivery, and you choose how much your customer pays.
  • Includes a listing in GoTo Place, SpotOn's app where diners find local restaurants, and orders from Google.
  • 24/7 phone support, plus email.

What to watch

  • DoorDash and Uber Eats integrations cost $25 a month each.
  • Online card processing is 3.79% + 20¢ per order on the All-In plan.
  • SpotOn's terms let you use your customers' data only during the contract, to market to them through SpotOn, and download it only for internal use; its help documents no customer export.
  • Website ($65 a month) and loyalty ($65 a month) cost extra.
  • Tied to the SpotOn POS contract, with a 3-year processing term.

How the score breaks down

RTC Score6.2out of 10

Methodology v0.1.0

Data completeness95%

We could verify 95% of the scoring data

Strongest points
12-month cost of the reference restaurant, 24/7 support, Product status
Weakest point
12-month cost of the reference restaurant

Score by criterion

  • 12-month cost of the reference restaurantWeight 29%StrongestWeakest8.1 out of 10

    $7,278 over 12 months

  • Contract termWeight 7%2.5 out of 10
  • Direct POS integrationsWeight 6%1.7 out of 10
  • 24/7 supportWeight 6%Strongest10.0 out of 10
  • Your customers' dataWeight 5%No data
  • Product statusWeight 5%Strongest10.0 out of 10
  • Fee charged to your customersWeight 4%10.0 out of 10
  • Delivery app orders in the same placeWeight 4%6.0 out of 10
  • Support channelsWeight 4%6.0 out of 10
  • Published pricingWeight 3%10.0 out of 10
  • Cancellation feeWeight 3%2.0 out of 10
  • Refund when you cancelWeight 3%3.0 out of 10
  • Website with your own domainWeight 3%5.0 out of 10
  • Brings you new customersWeight 3%8.0 out of 10
  • Handles fraud and chargebacksWeight 3%0.0 out of 10
  • Notice to cancelWeight 2%6.7 out of 10
  • App with your brandWeight 2%0.0 out of 10
  • Loyalty and email or text marketingWeight 2%5.0 out of 10
  • Works without the vendor's own POSWeight 2%5.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of platform
Data pointValue
Type of productPOS online ordering moduleSource: SpotOn (opens in a new tab)
Requires the vendor's own POSYesSource: SpotOn (opens in a new tab)It works only with the SpotOn POS.
Product statusActiveSource: SpotOn (opens in a new tab)Sold today as an add-on to the SpotOn POS and inside its Core Bundle.
What the restaurant pays
Data pointValue
Monthly fee$55/moSource: SpotOn (opens in a new tab)As an add-on to the SpotOn POS. It also comes in the Core Bundle, which SpotOn calls a special offer and publishes no end date for: $50 a month per location plus 0.20% of all your card volume, with that volume part capped at $200 (up to $250 a month in all), with Profit Assist and Marketing Assist.
Published pricingPublishedSource: SpotOn (opens in a new tab)The module's price, setup fee and online card rate are published.
Commission on app delivery ordersN/ASource: SpotOn (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on app pickup ordersN/ASource: SpotOn (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission when your own drivers deliver app ordersN/ASource: SpotOn (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on your own online orders0%Source: SpotOn (opens in a new tab)No per-order commission on its online ordering, per the vendor.
Fixed fee per order$0 per orderSource: SpotOn (opens in a new tab)SpotOn calls SpotOn Order commission-free and prices it by the month. Same rule for every vendor: 0 only when the vendor states there is no commission or fee per order, or its published price is all-in.
Card processing on online orders (%)3.79%Source: SpotOn (opens in a new tab)All-In plan; online orders pay the keyed-in rate. On POS Essentials it is 3.45% + 15¢.
Card processing per order (¢)20¢Source: SpotOn (opens in a new tab)
Card processing included in the commissionNoSource: SpotOn (opens in a new tab)
Setup fee$200 one-timeSource: SpotOn (opens in a new tab)
Tablet or hardwareNot needed (works on your POS or your own device)Source: SpotOn (opens in a new tab)Online orders go into the SpotOn POS and to the kitchen.
Order limit of the planUnconfirmedSource: SpotOn (opens in a new tab)SpotOn publishes no order limit for SpotOn Order.
Fee per order over the limitUnconfirmedSource: SpotOn (opens in a new tab)SpotOn publishes no order limit and no fee for extra orders.
Other feesSetup: $200. DoorDash and Uber Eats integrations: $25 a month each. DoorDash Drive delivery: $7.95 per delivery ($9.95 in California), paid by you, your customer or split. SpotOn Website: $65 a month plus $350 setup; SpotOn Loyalty: $65 a month; Marketing Assist: $95 a month. The Core Bundle, a special offer with no published end date ($50 a month per location plus 0.20% of all your card volume, that part capped at $200, so up to $250 a month), includes SpotOn Order, Profit Assist and Marketing Assist.Source: SpotOn (opens in a new tab)
What your customer pays
Data pointValue
Fee charged to your customersNoneSource: SpotOn Help Center (opens in a new tab)SpotOn's SpotOn Order help (general settings and the DoorDash Drive FAQ) describes only the fees and surcharges you set yourself; it describes no fee of SpotOn's own on your customers, and its Merchant Terms have no clause allowing one (we checked every vendor's terms for such a clause).
What your customers payNo fee from SpotOn described. You can add your own fees and surcharges. Delivery through DoorDash Drive costs you $7.95 per delivery ($9.95 in California); your customer doesn't see it, and you can create your own delivery fee or an order minimum to offset it.Source: SpotOn Help Center (opens in a new tab)
Who pays for deliveryThe restaurant chooses: customer, restaurant or splitSource: SpotOn (opens in a new tab)
Delivery cost per order$7.95 per deliverySource: SpotOn (opens in a new tab)Flat rate with DoorDash Drive, up to 15 miles; $9.95 in California.
Contract and exit
Data pointValue
Contract term36 monthsSource: SpotOn (TSYS processing terms) (opens in a new tab)Same rule for every vendor, the longest binding term among the software and processing agreements. SpotOn's published processing terms set a 3-year initial term (§4.1). The All-In plan also has a 2-year software minimum, and POS Essentials software is month to month. SpotOn's Merchant Terms cover its ordering applications too.
Automatic renewal12 monthsSource: SpotOn (TSYS processing terms) (opens in a new tab)Renewal of the processing agreement.
Notice to avoid renewal30 daysSource: SpotOn (TSYS processing terms) (opens in a new tab)
Notice to cancel30 daysSource: SpotOn (TSYS processing terms) (opens in a new tab)Written notice at least 30 days before the term renews. Leaving before the end of the term triggers the cancellation fee; SpotOn's Merchant Terms let you terminate early without it only if SpotOn raises its fees or breaches the agreement.
Cancellation feeSoftware: all monthly subscription fees left in the term (Merchant Terms §10.4), and if you leave within two years you may be charged the difference between the hardware list price and the discounted price you paid (§1.4). Processing: 30 days' notice plus an Account Closure Fee whose amount is in your application (§5.2.C).Source: SpotOn (opens in a new tab)
How the cancellation fee worksThe fees left in the termSource: SpotOn (opens in a new tab)
Refund when you cancelThe terms don't saySource: SpotOn (opens in a new tab)Subscription fees are paid in advance, and the Merchant Terms say nothing about refunds.
Right to raise pricesSpotOn may change its fees with at least 30 days' notice (Merchant Terms §3.3); the processing agreement can be amended with 30 days' notice.Source: SpotOn (opens in a new tab)
Your customers and marketing
Data pointValue
Your customers' dataUnconfirmedSource: SpotOn Help Center (opens in a new tab)SpotOn's Customer Directory keeps the customers of your online orders and lets you search, filter, email and import them, but its help article documents no export. SpotOn's Merchant Terms allow downloading customer data during the contract and for internal use only, and marketing to those customers only through SpotOn.
Who owns the customer data (per the terms)Shared with the platformSource: SpotOn (opens in a new tab)You may use your customers' data only to market to them through SpotOn during the contract, and download it only during the contract and for internal use. SpotOn may also use and share the data as its privacy policy and terms allow.
Website with your own domainPaid add-onSource: SpotOn (opens in a new tab)$65 a month plus a $350 setup fee, with hosting, a domain, SEO and two design edits a month.
App with your brandNot offeredSource: Apple App Store (listing by SpotOn Transact, Inc.) (opens in a new tab)GoTo Place, included with SpotOn Order, is SpotOn's app for diners with many local restaurants; your page in it shows your logo, photos and menu, but the app in the stores is SpotOn's, not one under your restaurant's name. It counts as a discovery network, the same rule as Local by Toast and the Clover app.
Loyalty and email or text marketingPaid add-onSource: SpotOn (opens in a new tab)SpotOn Loyalty is $65 a month. SpotOn's do-it-yourself email, social and deals marketing comes with the POS at no extra cost; Marketing Assist (automated campaigns) is $95 a month or part of the Core Bundle, and text messages cost extra by volume.
Brings you new customersIts own discovery networkSource: SpotOn Help Center (opens in a new tab)GoTo Place, included with SpotOn Order, lets diners find local restaurants and order from them; SpotOn Order also takes orders from Google Search and Maps.
Operations and integrations
Data pointValue
Direct POS integrationsSpotOnSource: SpotOn (opens in a new tab)Its own POS.
Delivery app orders in the same placePaid add-onSource: SpotOn (opens in a new tab)As add-ons to SpotOn Order, the DoorDash and Uber Eats integrations cost $25 a month each. Grubhub, Postmates and others connect through Deliverect, a third-party aggregator. The Core Bundle lists software integrations with marketplaces, but SpotOn doesn't say whether these two come included in it.
Delivery for your direct ordersDoorDash DriveSource: SpotOn (opens in a new tab)
Handles fraud and chargebacksNoSource: SpotOn (TSYS processing terms) (opens in a new tab)Under the processing terms you pay chargebacks.
Reach of the delivery apps
Data pointValue
Share of US delivery spendingN/ASource: SpotOn (opens in a new tab)Doesn't apply: it isn't a delivery app.
Subscription for your customersN/ASource: SpotOn (opens in a new tab)Doesn't apply: it isn't a delivery app.
Minimum orders guaranteeN/ASource: SpotOn (opens in a new tab)Doesn't apply: it isn't a delivery app.
Publishes its fee caps by cityN/ASource: SpotOn (opens in a new tab)Doesn't apply: it isn't a delivery app.
Support
Data pointValue
24/7 support for restaurantsYesSource: SpotOn (opens in a new tab)SpotOn's support line answers 24/7, but its help center lists set hours for the team that handles menus, online ordering and the delivery integrations: weekdays 10 a.m. to 10 p.m. ET and weekends 10 a.m. to 6 p.m. ET.
Support channelsPhone, Email or formSource: SpotOn Help Center (opens in a new tab)Phone and email, by department.
Language
Data pointValue
Ordering page in Spanish for your customersUnconfirmedSource: SpotOn (opens in a new tab)SpotOn's English and Spanish online ordering pages don't say whether your customers can order in Spanish.
Restaurant dashboard in SpanishYesSource: SpotOn Help Center (opens in a new tab)The SpotOn Express Dashboard and Time Clock are available in Spanish.
Support in SpanishPublished Spanish line or teamSource: SpotOn (opens in a new tab)SpotOn's US Spanish site promises 24/7 phone support in your preferred language, and its blog says it has support reps fluent in English and Spanish. The help center's contact page doesn't list languages.
Terms in SpanishUnconfirmedSource: SpotOn (opens in a new tab)SpotOn's legal pages, including the merchant and point-of-sale terms, are in English only, and its Spanish site has no legal section.
US website in SpanishYesSource: SpotOn (opens in a new tab)

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