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Software plans
| Plan | Price | Billed per | Notes |
|---|---|---|---|
| Epos Now subscription | $84/monthEpos Now (opens in a new tab) · Vendor website · | account |
Processing rates and fees
| Fee | Amount | Applies to |
|---|---|---|
| In-person card rate | 2.6%Epos Now (opens in a new tab) · Vendor website · | per transaction · In person |
| In-person fee per transaction | 10¢Epos Now (opens in a new tab) · Vendor website · | per transaction · In person |
| Online and payment link card rate | 2.6%Epos Now (opens in a new tab) · Vendor website · | per transaction · Online |
| Online fee per transaction | 10¢Epos Now (opens in a new tab) · Vendor website · | per transaction · Online |
What one $35 sale costs in card fees
Example · Epos Now. With the card rates in the table above. Example, not a quote.
In person
- Ticket
- $35
- 2.6% of a $35 ticketIn-person card rate
- $0.91
- 10¢ per transactionIn-person fee per transaction
- $0.10
- Card cost of one sale
- $1.01
Online
- Ticket
- $35
- 2.6% of a $35 ticketOnline and payment link card rate
- $0.91
- 10¢ per transactionOnline fee per transaction
- $0.10
- Card cost of one sale
- $1.01
Paid by your customers
With this program your customers pay the card cost on the cards it covers, so those cost your restaurant $0 in our estimate. A surcharge only covers credit cards: your restaurant still pays the vendor's rate on debit. We show what your customers pay apart and never add it to your cost. Card network rules and state laws apply, and some states limit surcharges.
| Card type | Dual pricing or cash discount | Surcharge |
|---|---|---|
| Credit cards | Your customers | Your customers |
| Debit cards | Your customers | Your restaurant, at the card rate |
It isn't free: your customers pay it
| Fee | Amount | Applies to |
|---|---|---|
| Epos Now Surcharge (paid by your customers) | Not publishedEpos Now (opens in a new tab) · Vendor website · Epos Now publishes only the 3% cap. | per transaction |
Hardware
- Ownership
- You buy itEpos Now (opens in a new tab) · Vendor website · Also offered as Hardware-as-a-Service, paid monthly for a set period.
- Works with another processor
- YesEpos Now (opens in a new tab) · Contract or terms · The terms let you keep using the system without Epos Now's payment partners, for a $20 monthly Payment Premium per solution.
| Item | Upfront | Monthly |
|---|---|---|
| Complete Solution (promotional price) | $399Epos Now (opens in a new tab) · Vendor website · Promotional "from" price; list price shown as $1,099. | — |
Hardware warranty
The same rows for every POS: how long the main terminal is covered against defects when you get it a standard way (buying, leasing, renting, a subscription or a loan), the conditions, including what it leaves out and what keeping it costs, and the price to replace that terminal outside the coverage.
| Hardware warranty included | 1 yearSource: Epos Now (opens in a new tab)Twelve months on new hardware made by Epos Now; refurbished units get 90 days, or 12 months if sold as "like new". The terms the US site links to date from 2021. |
|---|---|
| Warranty conditions | The standard warranty is return to base: you report the fault in writing and ship the unit to Epos Now at your cost, and it checks it within 28 days. After the first 30 days it may repair with refurbished parts, and a replacement keeps the warranty time left, with a 30-day minimum. Not covered: accidents, drops, spills, power surges, natural disasters, misuse, neglect, third-party hardware and broken warranty seals. Advance replacement ("Swap It") needs a paid Support Plan and is US-only: the replacement normally ships within 2 working days with a return label, and the failed unit must go back within 10 working days; if it still hasn't arrived 10 working days later, Epos Now may invoice the replacement or suspend service. Paid options: an extended warranty of up to 3 years from delivery, bought in the first 12 months (price not published), and the ProtectNow Care Plan, a 36-month contract per solution that renews automatically and costs the remaining balance to leave early; it covers 2 accidental-damage claims every 36 months on PRO-range products, with a $99 charge per replacement, and the terms cite $18 per solution when a customer is moved onto it by default.Source: Epos Now (opens in a new tab) |
| Price to replace the main terminal | Not publishedSee my price for Epos Now (opens the provider's site in a new tab)Source: Epos Now (opens in a new tab)No published replacement price: the Countertop 2 terminal is only sold inside the Complete Solution sign-up bundle (terminal, card reader, printer and onboarding), shown as worth $1,099 and sold at $399 with an $84 monthly subscription under countdown offers, and for a unit outside the warranty Epos Now quotes a repair or replacement instead of a price. A sign-up bundle with onboarding and a new subscription is not a replacement price, for any vendor. |
The RTC Score only counts how long defects are covered. What the coverage leaves out (accidents, theft, loss) and what it costs to keep are in the conditions. A protection plan sold separately doesn't count; if the vendor offers one, it's in the conditions. The replacement price isn't added to the 36-month cost, because there's no public data on how often equipment fails.