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Restaurant POS review

Epos Now

General small-business POS with restaurant features, a $84-a-month subscription and hardware from $399 on promotion. You can use another processor, but a monthly Payment Premium applies if you don't process enough with its partners.

By Epos NowParent company: Epos Now (UK, private company)

RTC SCORE

3.7

#12 of 13 with enough data

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Our verdict

A general POS that doesn't force its own processing but charges for not using it. Confirm which terms version applies and the real hardware price before signing.

What we like

  • You can use another processor.
  • Publishes its card rate, 2.6% + 10¢ per card payment.

What to watch

  • A monthly Payment Premium applies if you don't process enough with its partners.
  • Hardware prices shown are promotional, under countdown offers.
  • Its published US terms date from 2021.

How the score breaks down

How the score of Epos Now is built: 3.7 out of 10#12 of 13 with enough data. We could verify 100% of the scoring data. Cost to get started (reference restaurant): 21 of 25; Switching or signing bonus you qualify for (reference restaurant): 0 of 25; 36-month total cost (reference restaurant): 4.2 of 20; Own online ordering: 5.5 of 11; Hardware warranty included: 2.4 of 8; Support 24/7 (as the vendor publishes it): 0 of 5; 6 criteria in one bar: 3.6 of 6; Initial term: Weight 2%; Early termination fee: Weight 2%; Exclusive processing commitment: Weight 1%; Trial or money-back period: Weight 1%; Length of automatic renewals: Weight 1%; Notice to avoid renewal: Weight 0%. Points earned: 36.7 out of 100 verified, or 36.7%. Multiplied by the completeness factor (1), that gives 3.7 out of 10. Methodology v0.5.0.3.7RTC Score,out of 10Epos Now#12 of 13 with enough dataData completeness100%We could verify 100% of thescoring dataMethodology v0.5.0How this score is builtEach bar is as long as the weight of its criterion.The filled part is what Epos Now earned.70% of the RTC ScoreCost to get started (reference restaurant)21 of 25Strongest · $798 to get startedSwitching or signing bonus you qualify for(reference restaurant)0 of 25Weakest36-month total cost (reference restaurant)4.2 of 20Strongest · $16,288 over 36 months24% of the RTC ScoreOwn online ordering5.5 of 11StrongestHardware warranty included2.4 of 8Support 24/7 (as the vendor publishes it)0 of 56% of the RTC Score6 criteria in one bar3.6 of 6The 6 criteria, enlarged1234561Initial termWeight 2%2Early termination feeWeight 2%3Exclusive processing commitmentWeight 1%4Trial or money-back periodWeight 1%5Length of automatic renewalsWeight 1%6Notice to avoid renewalWeight 0%Points earnedPoints possibleNo data: lowers completeness, never counts as zero36.7points earned÷100points verified=36.7%of the verified points×1completeness factor=3.7out of 10
How the score of Epos Now is built: 3.7 out of 10#12 of 13 with enough data. We could verify 100% of the scoring data. Cost to get started (reference restaurant): 21 of 25; Switching or signing bonus you qualify for (reference restaurant): 0 of 25; 36-month total cost (reference restaurant): 4.2 of 20; Own online ordering: 5.5 of 11; Hardware warranty included: 2.4 of 8; Support 24/7 (as the vendor publishes it): 0 of 5; 6 criteria in one bar: 3.6 of 6; Initial term: Weight 2%; Early termination fee: Weight 2%; Exclusive processing commitment: Weight 1%; Trial or money-back period: Weight 1%; Length of automatic renewals: Weight 1%; Notice to avoid renewal: Weight 0%. Points earned: 36.7 out of 100 verified, or 36.7%. Multiplied by the completeness factor (1), that gives 3.7 out of 10. Methodology v0.5.0.05103.7RTC Score, out of 10Epos Now#12 of 13 with enough dataData completeness100%We could verify 100% of the scoring dataMethodology v0.5.0How this score is builtEach bar is as long as the weight of its criterion. The filled part is what Epos Now earned.0510152025points70% of the RTC ScoreCost to get started (reference restaurant)Strongest · $798 to get started21 of 25Switching or signing bonus you qualify for(reference restaurant)Weakest0 of 2536-month total cost (reference restaurant)Strongest · $16,288 over 36 months4.2 of 2024% of the RTC ScoreOwn online orderingStrongest5.5 of 11Hardware warranty included2.4 of 8Support 24/7 (as the vendor publishes it)0 of 56% of the RTC Score6 criteria in one bar3.6 of 6The 6 criteria, enlargedInitial termWeight 2%Early termination feeWeight 2%Exclusive processing commitmentWeight 1%Trial or money-back periodWeight 1%Length of automatic renewalsWeight 1%Notice to avoid renewalWeight 0%Points earnedPoints possibleNo data: lowers completeness, never counts as zero36.7points earned÷100points verified=36.7%of the verifiedpoints×1completenessfactor=3.7out of 10
Verified Oct 1, 2026Each data point and its source are under “All the data, with sources”, further down this page.How we score

Points by criterion

#12 of 13 with enough data

  • 70% of the RTC Score
    • Cost to get started (reference restaurant): 21 of 25 · Strongest · $798 to get started
    • Switching or signing bonus you qualify for (reference restaurant): 0 of 25 · Weakest
    • 36-month total cost (reference restaurant): 4.2 of 20 · Strongest · $16,288 over 36 months
  • 24% of the RTC Score
    • Own online ordering: 5.5 of 11 · Strongest
    • Hardware warranty included: 2.4 of 8
    • Support 24/7 (as the vendor publishes it): 0 of 5
  • 6% of the RTC Score
    • 6 criteria in one bar: 3.6 of 6
    • Initial term: Weight 2%
    • Early termination fee: Weight 2%
    • Exclusive processing commitment: Weight 1%
    • Trial or money-back period: Weight 1%
    • Length of automatic renewals: Weight 1%
    • Notice to avoid renewal: Weight 0%

Points earned: 36.7 out of 100 verified, or 36.7%. Multiplied by the completeness factor (1), that gives 3.7 out of 10.

Methodology v0.5.0

RTC Score3.7out of 10

Methodology v0.5.0

Data completeness100%

We could verify 100% of the scoring data

Strongest points
Cost to get started (reference restaurant), Own online ordering, 36-month total cost (reference restaurant)
Weakest point
Switching or signing bonus you qualify for (reference restaurant)

Score by criterion

  • Cost to get started (reference restaurant)Weight 25%Strongest8.4 out of 10

    $798 to get started

  • Switching or signing bonus you qualify for (reference restaurant)Weight 25%Weakest0.0 out of 10

    $0 in promotions our reference restaurant qualifies for

  • 36-month total cost (reference restaurant)Weight 20%Strongest2.1 out of 10

    $16,288 over 36 months

  • Own online orderingWeight 11%Strongest5.0 out of 10
  • Hardware warranty includedWeight 8%3.0 out of 10
  • Support 24/7 (as the vendor publishes it)Weight 5%0.0 out of 10
  • Initial termWeight 2%7.0 out of 10
  • Early termination feeWeight 2%5.0 out of 10
  • Exclusive processing commitmentWeight 1%10.0 out of 10
  • Trial or money-back periodWeight 1%0.0 out of 10
  • Length of automatic renewalsWeight 1%7.0 out of 10
  • Notice to avoid renewalWeight 0%10.0 out of 10

Cost to get started

The cash your restaurant puts in before it opens on the new POS, in our reference scenario ($30k/month in card sales, $35 average ticket, 2 terminals, 1 location, 36 months): equipment you buy up front plus one-time setup or installation fees. Same rows for every POS.

25% of the RTC Score

Terminals, upfront: Complete Solution (promotional price) (×2)$798
Total to get started$798

Left out and why

  • The vendor doesn't publish the price of a terminal on its own, so each additional terminal is priced like the starter kit (this may overstate hardware).
  • Monthly and yearly charges (rent, software, yearly fees per device) are part of the 36-month cost, not of the entry cost.

Switching or signing bonus

What the vendor's current promotions are worth to our reference restaurant ($30k/month in card sales, $35 average ticket, 2 terminals, 1 location, 36 months), an established restaurant switching from another company's POS.

25% of the RTC Score

Counted in the RTC Score

$0

No current switching or signing promotion. It counts $0.

Promotions end and change, so we re-check them: one with no end date comes down if we can't re-check it within 30 days, and an expired one stops counting the day after it ends.

Hardware warranty

The same rows for every POS: how long the main terminal is covered against defects when you get it a standard way (buying, leasing, renting, a subscription or a loan), the conditions, including what it leaves out and what keeping it costs, and the price to replace that terminal outside the coverage.

Hardware warranty included1 yearSource: Epos Now (opens in a new tab)Twelve months on new hardware made by Epos Now; refurbished units get 90 days, or 12 months if sold as "like new". The terms the US site links to date from 2021.
Warranty conditionsThe standard warranty is return to base: you report the fault in writing and ship the unit to Epos Now at your cost, and it checks it within 28 days. After the first 30 days it may repair with refurbished parts, and a replacement keeps the warranty time left, with a 30-day minimum. Not covered: accidents, drops, spills, power surges, natural disasters, misuse, neglect, third-party hardware and broken warranty seals. Advance replacement ("Swap It") needs a paid Support Plan and is US-only: the replacement normally ships within 2 working days with a return label, and the failed unit must go back within 10 working days; if it still hasn't arrived 10 working days later, Epos Now may invoice the replacement or suspend service. Paid options: an extended warranty of up to 3 years from delivery, bought in the first 12 months (price not published), and the ProtectNow Care Plan, a 36-month contract per solution that renews automatically and costs the remaining balance to leave early; it covers 2 accidental-damage claims every 36 months on PRO-range products, with a $99 charge per replacement, and the terms cite $18 per solution when a customer is moved onto it by default.Source: Epos Now (opens in a new tab)
Price to replace the main terminalNot publishedSee my price for Epos Now (opens the provider's site in a new tab)Source: Epos Now (opens in a new tab)No published replacement price: the Countertop 2 terminal is only sold inside the Complete Solution sign-up bundle (terminal, card reader, printer and onboarding), shown as worth $1,099 and sold at $399 with an $84 monthly subscription under countdown offers, and for a unit outside the warranty Epos Now quotes a repair or replacement instead of a price. A sign-up bundle with onboarding and a new subscription is not a replacement price, for any vendor.

The RTC Score only counts how long defects are covered. What the coverage leaves out (accidents, theft, loss) and what it costs to keep are in the conditions. A protection plan sold separately doesn't count; if the vendor offers one, it's in the conditions. The replacement price isn't added to the 36-month cost, because there's no public data on how often equipment fails.

Trial or money-back period

Whether you can try the POS and leave, and what it costs you if you do. Same rows for every POS.

Trial or money-back periodNone publishedSource: Epos Now (opens in a new tab)
Trial periodN/ASource: Epos Now (opens in a new tab)Epos Now offers a guided demo, not a trial of the POS.
Charges during the trialN/ASource: Epos Now (opens in a new tab)Epos Now offers a guided demo, not a trial of the POS.
Trial conditionsNo trial: Epos Now offers a guided demo. Its US terms say the software license fee and system sales are non-refundable.Source: Epos Now (opens in a new tab)

In the RTC Score the trial is part of the contract block, the lowest weight in the model: full points when you can try it with no software charges or get your money back, half when you can cancel without the early termination fee but the charges during the trial are yours.

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Software
Data pointValue
Software from$84/moSource: Epos Now (opens in a new tab)Shown with a promotional hardware offer; Epos Now also quotes custom pricing through sales.
Software billed perTerminal or deviceSource: Epos Now (opens in a new tab)Epos Now's US terms price software and support per device, with a separate charge per trading location.
Kitchen display (KDS) fee$24/mo per deviceSource: Epos Now (opens in a new tab)Software only, on a screen you already have. With Epos Now's screen it is $64 a month with no upfront cost, or from $249 upfront plus $35 a month with accidental damage cover.
Payment processing
Data pointValue
Who processes your cardsVendor's processing by default; another processor carries an extra feeSource: Epos Now (opens in a new tab)If you don't process at least $500 a month and 85% of your card volume with its payment partners, a $20 monthly Payment Premium applies per solution.
Pricing model for card feesFlat rateSource: Epos Now (opens in a new tab)One fixed rate for Visa, Mastercard, Diners and Discover; American Express, JCB and UnionPay are opt-in at a second fixed rate. Large businesses can ask for custom pricing.
In-person card rate2.6%Source: Epos Now (opens in a new tab)Epos Now Payments' published rate for card payments. Large businesses can ask for custom pricing, and American Express, JCB and UnionPay are opt-in at a second fixed rate.
In-person fee per transaction10¢Source: Epos Now (opens in a new tab)
Online card rate2.6%Source: Epos Now (opens in a new tab)Epos Now's Pay by Link page says remote payments carry no extra fee for the merchant compared with chip and contactless, and that Epos Now Payments customers get flat rates on all card transactions, so a payment link costs the published 2.6% + 10¢.
Online fee per transaction10¢Source: Epos Now (opens in a new tab)Epos Now's Pay by Link page says remote payments carry no extra fee for the merchant compared with chip and contactless, and that Epos Now Payments customers get flat rates on all card transactions, so a payment link costs the published 2.6% + 10¢.
Keyed-in card rateNot publishedSee my price for Epos Now (opens the provider's site in a new tab)Source: Epos Now (opens in a new tab)Epos Now publishes one rate for "card payments" and says payment links cost the same, but it doesn't say whether card numbers keyed in by hand use that same rate.
Keyed-in fee per transactionNot publishedSee my price for Epos Now (opens the provider's site in a new tab)Source: Epos Now (opens in a new tab)Epos Now publishes one rate for "card payments" and says payment links cost the same, but it doesn't say whether card numbers keyed in by hand use that same rate.
Annual fees per device$0/yr per deviceSource: Epos Now (opens in a new tab)With Epos Now Payments there is no PCI-compliance fee. If you don't take a support plan, the software license is billed yearly; that is the software fee, not a program fee.
Dual pricing or surcharge programYesSource: Epos Now (opens in a new tab)Epos Now Surcharge, with Epos Now Payments: a credit card surcharge of up to 3% (not on debit or prepaid cards, and never above your processing cost). With it, card processing costs your restaurant $0 in our estimate and your customers pay the surcharge. Card network rules and state laws apply, and some states limit or ban surcharges.
Cards the program coversCredit cards only (surcharge)Source: Epos Now (opens in a new tab)Epos Now Surcharge is a credit card surcharge (up to 3%), so debit sales stay at your card rate, which Epos Now publishes as 2.6% + 10¢.
Other fees in the contractPayment Premium: $20 a month per solution if you don't process at least $500 a month and 85% of your card volume with its payment partners.Source: Epos Now (opens in a new tab)
Hardware
Data pointValue
HardwareYou buy itSource: Epos Now (opens in a new tab)Also offered as Hardware-as-a-Service, paid monthly for a set period.
Hardware works with another processorYesSource: Epos Now (opens in a new tab)The terms let you keep using the system without Epos Now's payment partners, for a $20 monthly Payment Premium per solution.
Contract and exit
Data pointValue
Initial term12 monthsSource: Epos Now (opens in a new tab)12-month software licence. The Care Plan runs 36 months and Hardware-as-a-Service follows its own period.
Automatic renewal12 monthsSource: Epos Now (opens in a new tab)
Notice to avoid renewal30 daysSource: Epos Now (opens in a new tab)
How the early termination fee is calculatedSoftware or subscription fees left in the termSource: Epos Now (opens in a new tab)
Early termination feeHardware-as-a-Service: the monthly fee for each month left in the period. ProtectNow: the outstanding balance of the contract.Source: Epos Now (opens in a new tab)
Exclusive processing commitmentNoSource: Epos Now (opens in a new tab)Not exclusive, but a monthly Payment Premium applies if you don't process enough with its partners.
Right to raise prices during the termEpos Now can raise support plan fees at any time with 30 days' notice; if you don't accept, you can cancel the plan with a pro-rata refund (terms §11.8). It can also start, raise or remove charges for its APIs with 7 days' notice. Software and support prices go up with your number of devices and locations.Source: Epos Now (opens in a new tab)
Personal guarantee by the signerNoSource: Epos Now (opens in a new tab)Epos Now's US terms (version 1.2) contain no personal guarantee by the signer. Hardware financing through a third party, if you use it, has its own terms.
Online ordering and delivery
Data pointValue
Own online orderingPaid add-onSource: Epos Now (opens in a new tab)
No per-order commission on own online orderingYesSource: Epos Now (opens in a new tab)Epos Now Order & Pay, powered by Yoello, is an app you add; its first 30 days are free and Epos Now doesn't publish its price after that.
Delivery app integrationsDoorDash, Uber Eats, GrubhubSource: Epos Now (opens in a new tab)
Features
Data pointValue
Kitchen display system (KDS)Paid add-onSource: Epos Now (opens in a new tab)
Loyalty programPaid add-onSource: Epos Now (opens in a new tab)Loyalty is an app you install from Epos Now's app store, free for the first 30 days; its price after that isn't published.
Support
Data pointValue
Support 24/7NoSource: Epos Now (opens in a new tab)The standard support plan covers working hours, 9 am to 6 pm ET on working days (terms §11.1). Round-the-clock phone support comes with the paid Premium Support plan. Some Epos Now pages say 24/7 support; the terms prevail.
Language
Data pointValue
POS screen in SpanishUnconfirmedSource: Epos Now Support Centre (opens in a new tab)Epos Now has a US website in Spanish, but neither it nor the US terms say whether the till, back office, kitchen display, tickets or receipts can run in Spanish. Its support centre doesn't load for automated readers, and the till app's App Store listing shows English only.
Back office in SpanishUnconfirmedSource: Epos Now Support Centre (opens in a new tab)Epos Now has a US website in Spanish, but neither it nor the US terms say whether the till, back office, kitchen display, tickets or receipts can run in Spanish. Its support centre doesn't load for automated readers, and the till app's App Store listing shows English only.
Kitchen display in SpanishUnconfirmedSource: Epos Now Support Centre (opens in a new tab)Epos Now has a US website in Spanish, but neither it nor the US terms say whether the till, back office, kitchen display, tickets or receipts can run in Spanish. Its support centre doesn't load for automated readers, and the till app's App Store listing shows English only.
Language of kitchen ticketsUnconfirmedSource: Epos Now Support Centre (opens in a new tab)Epos Now has a US website in Spanish, but neither it nor the US terms say whether the till, back office, kitchen display, tickets or receipts can run in Spanish. Its support centre doesn't load for automated readers, and the till app's App Store listing shows English only.
Language of customer receiptsUnconfirmedSource: Epos Now Support Centre (opens in a new tab)Epos Now has a US website in Spanish, but neither it nor the US terms say whether the till, back office, kitchen display, tickets or receipts can run in Spanish. Its support centre doesn't load for automated readers, and the till app's App Store listing shows English only.
Support in Spanish (as declared by the vendor)Not publishedSource: Epos Now (opens in a new tab)The Spanish US site promises round-the-clock support but doesn't say it is given in Spanish, and the US terms place standard support in Epos Now's UK call centre.
Website in Spanish for the USYesSource: Epos Now (opens in a new tab)The region selector offers "Estados Unidos (Español)".

More about Epos Now

How we score