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Software plans
| Plan | Price | Billed per | Notes |
|---|---|---|---|
| Aloha (quote) | Quote onlySee my price for NCR Voyix Aloha (opens the provider's site in a new tab)NCR Voyix (opens in a new tab) · Vendor website · | location |
Processing rates and fees
No fees documented yet.
Hardware
- Ownership
- Buy or leaseNCR Voyix (opens in a new tab) · Contract or terms · Under the Aloha Cloud terms you buy the hardware (it can be paid in installments) or subscribe to it; subscribed hardware stays NCR Voyix's property and goes back when the service ends.
- Works with another processor
- YesNCR Voyix (opens in a new tab) · Vendor website · The Aloha terminal works with any processor NCR Voyix approves, so changing processor doesn't mean changing the POS terminal. Card readers must be models your new processor supports.
| Item | Upfront | Monthly |
|---|---|---|
| Aloha POS terminal | Not publishedSee my price for NCR Voyix Aloha (opens the provider's site in a new tab)NCR Voyix (opens in a new tab) · Contract or terms · ()NCR Voyix has a list price (MSRP) for its terminals but doesn't publish it, nor the monthly price of subscribed hardware. We also looked for public purchase records (city, county, golf course and university agendas, franchise disclosure documents) and reviews from the last 60 days with an Aloha hardware or software price and found none we could use; the figures on review sites are undated estimates. | — |
Hardware warranty
The same rows for every POS: how long the main terminal is covered against defects when you get it a standard way (buying, leasing, renting, a subscription or a loan), the conditions, including what it leaves out and what keeping it costs, and the price to replace that terminal outside the coverage.
| Hardware warranty included | Lifetime, while your agreement is activeSource: NCR Voyix (opens in a new tab)Only for hardware as a service (subscribed hardware), for as long as the subscription fees are paid up, with no end date in the terms. That is the same rule we apply to every vendor whose coverage lasts while you keep the agreement that carries it. Bought hardware has a 30-day warranty given on behalf of the third-party supplier, and NCR Voyix maintenance for it costs an extra monthly fee per unit. These are the published Aloha Cloud and Silver terms; enterprise Aloha is sold under master agreements that are not public. |
|---|---|
| Warranty conditions | Maintenance covers replacement for manufacturing defects only, as a next-business-day advance exchange of the part, and replacements may be refurbished. Water damage, theft, loss, fire, improper use or abuse, wear and tear, printer consumables, broken cables and end-of-support hardware are not covered, and a replacement for any reason other than a defect is charged at NCR Voyix's list price (MSRP), which is not published. A defective unit not returned within 30 days is charged at that price too. Coverage ends if you stop paying or breach the agreement. Bought hardware has 30 days from purchase, given on behalf of the third-party supplier; when NCR Voyix sells as that supplier's agent, the supplier handles warranty claims unless you buy NCR Voyix maintenance, which costs an extra monthly fee per unit (price not published).Source: NCR Voyix (opens in a new tab) |
| Price to replace the main terminal | Not publishedSee my price for NCR Voyix Aloha (opens the provider's site in a new tab)Source: NCR Voyix (opens in a new tab)NCR Voyix charges its list price (MSRP) for replacements that are not covered, but does not publish that price. |
The RTC Score only counts how long defects are covered. What the coverage leaves out (accidents, theft, loss) and what it costs to keep are in the conditions. A protection plan sold separately doesn't count; if the vendor offers one, it's in the conditions. The replacement price isn't added to the 36-month cost, because there's no public data on how often equipment fails.