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Restaurant POS review

NCR Voyix Aloha

Enterprise restaurant POS for chains and franchises from NCR Voyix. Pricing and card rates are only available through sales; NCR Voyix publishes the contract terms for its Aloha Cloud edition.

By NCR VoyixParent company: NCR Voyix Corporation
  • Longest equipment warranty (tied). Among 17 POS systems with a published warranty on the main terminal.
Not enough data to score

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Not enough verified data yet

We've verified 7 of 10 key facts for this POS. Until we reach 80%, this page shows what we have, with sources, and it isn't a full review.

What we like

  • Built for chains and franchise groups.
  • With subscribed hardware, manufacturing defects are covered for as long as the subscription is paid up, per its published Aloha Cloud and Silver terms; water damage, theft, loss and fire are not. The coverage comes with the monthly hardware subscription, whose price is not published.
  • Works with the card processors NCR Voyix approves, not only its own.

What to watch

  • Price and card rates are only available through sales.
  • Published Aloha Cloud terms: a 36-month term that renews for 12 months at a time unless you give 60 days' notice, and leaving early means paying every month left.

How the score breaks down

RTC ScoreNot enough data

Methodology v0.5.0

We could verify less than 60% of what we score, so we don't rank it.

Data completeness55%

We could verify 55% of the scoring data

Strongest points
Own online ordering, Hardware warranty included, Support 24/7 (as the vendor publishes it)
Weakest point
Switching or signing bonus you qualify for (reference restaurant)

Score by criterion

  • Cost to get started (reference restaurant)Weight 25%No data
  • Switching or signing bonus you qualify for (reference restaurant)Weight 25%Weakest0.0 out of 10

    $0 in promotions our reference restaurant qualifies for

  • 36-month total cost (reference restaurant)Weight 20%No data
  • Own online orderingWeight 11%Strongest10.0 out of 10
  • Hardware warranty includedWeight 8%Strongest10.0 out of 10
  • Support 24/7 (as the vendor publishes it)Weight 5%Strongest10.0 out of 10
  • Initial termWeight 2%3.0 out of 10
  • Early termination feeWeight 2%5.0 out of 10
  • Exclusive processing commitmentWeight 1%10.0 out of 10
  • Trial or money-back periodWeight 1%0.0 out of 10
  • Length of automatic renewalsWeight 1%7.0 out of 10
  • Notice to avoid renewalWeight 0%7.0 out of 10

Cost to get started

The cash your restaurant puts in before it opens on the new POS, in our reference scenario ($30k/month in card sales, $35 average ticket, 2 terminals, 1 location, 36 months): equipment you buy up front plus one-time setup or installation fees. Same rows for every POS.

25% of the RTC Score

Total to get startedCan't be calculated with published data

What's missing

  • Terminals: not published.

Left out and why

  • Monthly and yearly charges (rent, software, yearly fees per device) are part of the 36-month cost, not of the entry cost.

Switching or signing bonus

What the vendor's current promotions are worth to our reference restaurant ($30k/month in card sales, $35 average ticket, 2 terminals, 1 location, 36 months), an established restaurant switching from another company's POS.

25% of the RTC Score

Counted in the RTC Score

$0

No current switching or signing promotion. It counts $0.

Promotions end and change, so we re-check them: one with no end date comes down if we can't re-check it within 30 days, and an expired one stops counting the day after it ends.

Hardware warranty

The same rows for every POS: how long the main terminal is covered against defects when you get it a standard way (buying, leasing, renting, a subscription or a loan), the conditions, including what it leaves out and what keeping it costs, and the price to replace that terminal outside the coverage.

Hardware warranty includedLifetime, while your agreement is activeSource: NCR Voyix (opens in a new tab)Only for hardware as a service (subscribed hardware), for as long as the subscription fees are paid up, with no end date in the terms. That is the same rule we apply to every vendor whose coverage lasts while you keep the agreement that carries it. Bought hardware has a 30-day warranty given on behalf of the third-party supplier, and NCR Voyix maintenance for it costs an extra monthly fee per unit. These are the published Aloha Cloud and Silver terms; enterprise Aloha is sold under master agreements that are not public.
Warranty conditionsMaintenance covers replacement for manufacturing defects only, as a next-business-day advance exchange of the part, and replacements may be refurbished. Water damage, theft, loss, fire, improper use or abuse, wear and tear, printer consumables, broken cables and end-of-support hardware are not covered, and a replacement for any reason other than a defect is charged at NCR Voyix's list price (MSRP), which is not published. A defective unit not returned within 30 days is charged at that price too. Coverage ends if you stop paying or breach the agreement. Bought hardware has 30 days from purchase, given on behalf of the third-party supplier; when NCR Voyix sells as that supplier's agent, the supplier handles warranty claims unless you buy NCR Voyix maintenance, which costs an extra monthly fee per unit (price not published).Source: NCR Voyix (opens in a new tab)
Price to replace the main terminalNot publishedSee my price for NCR Voyix Aloha (opens the provider's site in a new tab)Source: NCR Voyix (opens in a new tab)NCR Voyix charges its list price (MSRP) for replacements that are not covered, but does not publish that price.

The RTC Score only counts how long defects are covered. What the coverage leaves out (accidents, theft, loss) and what it costs to keep are in the conditions. A protection plan sold separately doesn't count; if the vendor offers one, it's in the conditions. The replacement price isn't added to the 36-month cost, because there's no public data on how often equipment fails.

Trial or money-back period

Whether you can try the POS and leave, and what it costs you if you do. Same rows for every POS.

Trial or money-back periodNone publishedSource: NCR Voyix (opens in a new tab)We checked NCR Voyix's Aloha pages, support pages and documentation: no trial, money-back or no-penalty window is published.
Trial periodN/ASource: NCR Voyix (opens in a new tab)
Charges during the trialN/ASource: NCR Voyix (opens in a new tab)NCR Voyix publishes no trial.
Trial conditionsNo trial or refund window is published; pricing and contract terms come with a sales quote.Source: NCR Voyix (opens in a new tab)

In the RTC Score the trial is part of the contract block, the lowest weight in the model: full points when you can try it with no software charges or get your money back, half when you can cancel without the early termination fee but the charges during the trial are yours.

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Software
Data pointValue
Software fromQuote onlySee my price for NCR Voyix Aloha (opens the provider's site in a new tab)Source: NCR Voyix (opens in a new tab)The product page asks you to get in touch; no price is published. NCR Voyix's Aloha Cloud Merchant Agreement says the charges for your plan are stated on your order, and no public price list exists.
Software billed perUnconfirmedSource: NCR Voyix (opens in a new tab)We read NCR Voyix's Aloha Cloud Merchant Agreement, its Aloha pages and documentation; none says whether the software is billed per location or per terminal.
Kitchen display (KDS) feeUnconfirmedSource: NCR Voyix (opens in a new tab)NCR Voyix lists Aloha Cloud Kitchen Video Display and Aloha Kitchen as related products but does not publish whether the kitchen display costs extra or how much.
Payment processing
Data pointValue
Who processes your cardsYou can choose your processorSource: NCR Voyix (opens in a new tab)Aloha works with the card processors NCR Voyix approves, its own NCR Voyix Payments among them, and its Merchant Agreement leaves card processing out. If your price was a promotion that depended on using NCR Voyix services such as payment processing and you stop, NCR Voyix can reprice you to its market rates, back to the date you stopped.
Pricing model for card feesInterchange-plusSource: NCR Voyix (opens in a new tab)With NCR Voyix's own processing, interchange and card brand fees are passed through, and NCR Voyix adds its processing fee from your pricing schedule (Schedule A).
In-person card rateNot publishedSee my price for NCR Voyix Aloha (opens the provider's site in a new tab)Source: NCR Voyix (opens in a new tab)NCR Voyix's processing markup is set in each merchant's pricing schedule and is not published.
In-person fee per transactionNot publishedSee my price for NCR Voyix Aloha (opens the provider's site in a new tab)Source: NCR Voyix (opens in a new tab)
Online card rateNot publishedSee my price for NCR Voyix Aloha (opens the provider's site in a new tab)Source: NCR Voyix (opens in a new tab)
Online fee per transactionNot publishedSee my price for NCR Voyix Aloha (opens the provider's site in a new tab)Source: NCR Voyix (opens in a new tab)
Keyed-in card rateNot publishedSee my price for NCR Voyix Aloha (opens the provider's site in a new tab)Source: NCR Voyix (opens in a new tab)
Keyed-in fee per transactionNot publishedSee my price for NCR Voyix Aloha (opens the provider's site in a new tab)Source: NCR Voyix (opens in a new tab)
Annual fees per deviceUnconfirmedSource: NCR Voyix (opens in a new tab)NCR Voyix's payments guide lists the fee categories on your statement (pass-through card brand fees and its processing fee) but no yearly fee per device, and gives no amounts.
Dual pricing or surcharge programYesSource: NCR Voyix (opens in a new tab)Aloha Cloud supports a cash discount program (the menu price is the card price and cash pays less) or, instead, a credit card surcharge of up to 4%, never both at the same store. Both need NCR Voyix's own payment processing. Card network rules and state laws apply, and some states limit surcharges.
Cards the program coversEvery card, debit and credit (dual pricing or cash discount)Source: NCR Voyix (opens in a new tab)The cash discount covers every card payment. If you pick the credit card surcharge instead, it covers credit cards only.
Other fees in the contractPer the Aloha Cloud Merchant Agreement: a deposit may be required before hardware ships; late fees of 1.5% a month (or the legal limit) plus collection costs; restocking fees if you return subscribed hardware before the end of the initial term; NCR Voyix's list price for subscribed hardware that is lost, damaged or not returned; finance fees if you pay hardware in installments; and NCR Voyix or its vendor may charge a fee when you pay your bill by credit card. Card processing fees are set in a separate agreement.Source: NCR Voyix (opens in a new tab)
Hardware
Data pointValue
HardwareBuy or leaseSource: NCR Voyix (opens in a new tab)Under the Aloha Cloud terms you buy the hardware (it can be paid in installments) or subscribe to it; subscribed hardware stays NCR Voyix's property and goes back when the service ends.
Hardware works with another processorYesSource: NCR Voyix (opens in a new tab)The Aloha terminal works with any processor NCR Voyix approves, so changing processor doesn't mean changing the POS terminal. Card readers must be models your new processor supports.
Contract and exit
Data pointValue
Initial term36 monthsSource: NCR Voyix (opens in a new tab)Published Aloha Cloud terms; your order form can set another term. Enterprise Aloha master agreements are not public.
Automatic renewal12 monthsSource: NCR Voyix (opens in a new tab)
Notice to avoid renewal60 daysSource: NCR Voyix (opens in a new tab)
How the early termination fee is calculatedSoftware or subscription fees left in the termSource: NCR Voyix (opens in a new tab)Published Aloha Cloud terms. You pay every month left in the term for your Aloha products (software and subscribed hardware); card processing is under a separate agreement. Enterprise Aloha master agreements are not public.
Early termination feeYou can cancel by calling NCR Voyix, but if you cancel, or NCR Voyix ends the service for cause, during the term, you are charged at once for every month left in the term, adjusted if you lose promotional pricing. Adding a product with a longer minimum term (such as hardware paid in installments) extends the whole term to match. Subscribed hardware must be returned, and returning it before the initial term ends carries restocking fees. These are the published Aloha Cloud terms; enterprise Aloha master agreements are not public.Source: NCR Voyix (opens in a new tab)
Exclusive processing commitmentNoSource: NCR Voyix (opens in a new tab)The Aloha Cloud agreement doesn't make you process with NCR Voyix, but a promotional price can be tied to using its processing, and NCR Voyix can reprice you if you stop.
Right to raise prices during the termOn an annual or multi-year plan, NCR Voyix can raise rates once a calendar year, including during the initial term, by up to the change in the Consumer Price Index plus 5% (never less than 5%). On other plans, rates and fees can change at any time with 30 days' email notice. NCR Voyix can also change the agreement with 30 days' notice; you can reject a change by canceling within those 30 days, under the agreement's terms.Source: NCR Voyix (opens in a new tab)
Personal guarantee by the signerUnconfirmedSource: NCR Voyix (opens in a new tab)The Aloha Cloud Merchant Agreement has no personal guarantee clause, but card processing runs under a separate NCR Voyix Payments agreement that is not public. Its application asks every owner of 25% or more for personal details for identity checks, which is not by itself a guarantee.
Online ordering and delivery
Data pointValue
Own online orderingIncluded in the base planSource: NCR Voyix (opens in a new tab)NCR Voyix says online ordering (Aloha Order Direct) is a core capability of its all-in-one Aloha subscription, but it publishes no plans, so we can't confirm it comes with every plan.
No per-order commission on own online orderingUnconfirmedSource: NCR Voyix (opens in a new tab)NCR Voyix pitches Aloha Order Direct as a way to avoid marketplace commissions, but does not say whether it charges its own fee per order.
Delivery app integrationsDoorDash, Uber EatsSource: NCR Voyix (opens in a new tab)Aloha Cloud receives DoorDash and Uber Eats orders into the POS. We found no current NCR Voyix page naming a Grubhub integration.
Features
Data pointValue
Kitchen display system (KDS)UnconfirmedSource: NCR Voyix (opens in a new tab)NCR Voyix offers kitchen displays (Aloha Kitchen and Aloha Cloud Kitchen Video Display) but does not publish whether they are included or sold apart.
Loyalty programIncluded in the base planSource: NCR Voyix (opens in a new tab)NCR Voyix lists native loyalty among Aloha Cloud's features. It publishes no plans, so we can't confirm every plan has it.
Support
Data pointValue
Support 24/7YesSource: NCR Voyix (opens in a new tab)
Language
Data pointValue
POS screen in SpanishUnconfirmedSource: NCR Voyix (opens in a new tab)We searched NCR Voyix's Aloha POS and Aloha Cloud documentation, including every page whose address mentions languages or localization. It documents languages for the kitchen display, the PIN pad and Aloha Takeout, and translated item names, but not a Spanish POS screen. NCR Voyix does publish Aloha Cloud training videos narrated in Spanish (clocking in and out, refunds, floor plans), but their cover images show the POS screen in English, so they don't show a Spanish screen either.
Back office in SpanishUnconfirmedSource: NCR Voyix (opens in a new tab)We found no NCR Voyix documentation of the Aloha back office in Spanish.
Kitchen display in SpanishYesSource: NCR Voyix (opens in a new tab)Aloha Kitchen can show Spanish, but NCR Voyix ships the screen text in English only: you or your installer write the Spanish translation file. Staff can switch languages from the screen or bump bar.
Language of kitchen ticketsUnconfirmedSource: NCR Voyix (opens in a new tab)You can give each item a kitchen name, for example in Spanish, that prints on kitchen tickets, but NCR Voyix doesn't document the language of the rest of the ticket.
Language of customer receiptsUnconfirmedSource: NCR Voyix (opens in a new tab)We found no NCR Voyix documentation on the language of Aloha customer receipts.
Support in Spanish (as declared by the vendor)UnconfirmedSource: NCR Voyix (opens in a new tab)NCR Voyix's support pages and Aloha documentation don't say whether support is offered in Spanish.
Website in Spanish for the USNo()Source: NCR Voyix (opens in a new tab)ncrvoyix.com has no Spanish version; its pages only list English and the Spanish addresses we tried return not found.

More about NCR Voyix Aloha

How we score