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Online ordering review

Clover Online Ordering

Clover's online ordering, included in its restaurant plans with no setup fee or per-order fee, paying the typed-in card rate, plus BentoBox websites, sold only to Clover customers and priced by quote.

By CloverParent company: Fiserv, Inc.

RTC SCORE

7.1

#5 of 21 with enough data

Our verdict

For restaurants on Clover, online ordering comes in the restaurant plans with no extra fee, setup fee or commission, paying 3.5% + 10¢ per online card payment, with exportable customer profiles and Rewards loyalty. Clover's terms let it charge your customers fees, BentoBox websites cost extra by quote, and the processing contract depends on who sells you Clover.

What we like

  • Online ordering comes in Clover's restaurant plans, with no extra monthly fee, no setup fee and no fee per order.
  • Online card processing is published: 3.5% + 10¢ per order.
  • Customer profiles you can export, and Rewards loyalty in the Restaurant Growth plan, with a small fee per loyalty action.
  • Your ordering page also shows up in the Clover app for diners, and DoorDash and Uber Eats orders go straight into the Clover POS.
  • 24/7 support by phone, chat or email.

What to watch

  • Clover's terms let it charge your customers fees for using Clover Online Ordering and change them at any time; it doesn't publish an amount.
  • BentoBox websites are sold only to Clover POS customers and publish no prices.
  • The processing contract, its cancellation fee and who pays for DoorDash delivery depend on who sells you Clover or aren't published.

How the score breaks down

RTC Score7.1out of 10

Methodology v0.1.0

Data completeness89%

We could verify 89% of the scoring data

Strongest points
12-month cost of the reference restaurant, 24/7 support, Your customers' data
Weakest point
Direct POS integrations

Score by criterion

  • 12-month cost of the reference restaurantWeight 29%Strongest9.6 out of 10

    $5,520 over 12 months

  • Contract termWeight 7%No data
  • Direct POS integrationsWeight 6%Weakest1.7 out of 10
  • 24/7 supportWeight 6%Strongest10.0 out of 10
  • Your customers' dataWeight 5%Strongest10.0 out of 10
  • Product statusWeight 5%10.0 out of 10
  • Fee charged to your customersWeight 4%5.0 out of 10
  • Delivery app orders in the same placeWeight 4%10.0 out of 10
  • Support channelsWeight 4%9.0 out of 10
  • Published pricingWeight 3%5.0 out of 10
  • Cancellation feeWeight 3%No data
  • Refund when you cancelWeight 3%3.0 out of 10
  • Website with your own domainWeight 3%5.0 out of 10
  • Brings you new customersWeight 3%8.0 out of 10
  • Handles fraud and chargebacksWeight 3%0.0 out of 10
  • Notice to cancelWeight 2%6.7 out of 10
  • App with your brandWeight 2%0.0 out of 10
  • Loyalty and email or text marketingWeight 2%10.0 out of 10
  • Works without the vendor's own POSWeight 2%5.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of platform
Data pointValue
Type of productPOS online ordering moduleSource: Clover (opens in a new tab)
Requires the vendor's own POSYesSource: BentoBox (Clover) (opens in a new tab)Clover's online ordering and BentoBox are only for Clover POS customers.
Product statusActiveSource: BentoBox (Clover) (opens in a new tab)Clover sells online ordering today in its restaurant plans. BentoBox, its website and ordering product, is now sold only to Clover POS customers (its site says "BentoBox is now Clover"); like every POS module here, it works only with its own POS.
What the restaurant pays
Data pointValue
Monthly fee$0/moSource: Clover (opens in a new tab)Included in Clover's restaurant plans; BentoBox is priced apart, by quote.
Published pricingPartly publishedSource: BentoBox (Clover) (opens in a new tab)Clover's own online ordering and its online card rate are published; BentoBox publishes no prices.
Commission on app delivery ordersN/ASource: Clover (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on app pickup ordersN/ASource: Clover (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission when your own drivers deliver app ordersN/ASource: Clover (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on your own online orders0%Source: Clover (opens in a new tab)No per-order commission on its online ordering, per the vendor.
Fixed fee per order$0 per order()Source: Clover (opens in a new tab)Clover's restaurant plans list "no-fee online ordering": no fee per order besides card processing.
Card processing on online orders (%)3.5%Source: Clover (opens in a new tab)Clover's pricing FAQ says online sales pay the typed-in rate, which on the restaurant bundles is 3.5% + 10¢. Clover's online ordering help adds that online orders are card-not-present transactions with a higher fee, paid to the company you bought Clover from.
Card processing per order (¢)10¢()Source: Clover (opens in a new tab)Online sales pay the typed-in rate (Clover pricing FAQ).
Card processing included in the commissionNo()Source: Clover (opens in a new tab)
Setup fee$0 one-timeSource: Clover (opens in a new tab)No setup fee for pickup, curbside or dine-in online ordering. Delivery orders may carry delivery fees. BentoBox websites are priced apart and publish no prices.
Tablet or hardwareNot needed (works on your POS or your own device)()Source: Clover (opens in a new tab)Online orders go into your Clover POS and can fire to the kitchen.
Order limit of the planUnconfirmed()Source: Clover (opens in a new tab)Clover publishes no order limit for its online ordering.
Fee per order over the limitUnconfirmed()Source: Clover (opens in a new tab)Clover publishes no order limit and no fee for extra orders.
Other feesOnline payments pay Clover's typed-in card rate (3.5% + 10¢ on the restaurant plans). Delivery orders through DoorDash may carry delivery fees (amount not published). Rewards: $0.01 per loyalty action; unlimited promotions take Customer Engagement Plus, at extra cost. BentoBox websites are priced by quote. Rapid Deposit (funds within minutes of a sale): 1.75%, optional. The fees of the Clover agreement you sign also apply; they depend on who sells it.()Source: Clover (opens in a new tab)
What your customer pays
Data pointValue
Fee charged to your customersThe platform may charge a variable feeSource: Clover (opens in a new tab)Clover's Terms of Service let Clover charge your customers fees for using Clover Online Ordering and the Clover app, and change them at any time (§9). The pages we read don't say whether Clover charges one today or how much. We checked the other POS modules' terms for the same clause and found none.
What your customers payClover's terms reserve the right to charge your customers fees for using Clover Online Ordering and the Clover app and to change them at any time; Clover doesn't publish an amount. Delivery orders may also carry delivery fees.Source: Clover (opens in a new tab)
Who pays for deliveryUnconfirmedSource: Clover (opens in a new tab)Clover dispatches delivery orders to DoorDash, but its restaurant pages and online ordering help don't say who pays the delivery fee ("delivery fees may apply").
Delivery cost per orderNot publishedSource: Clover (opens in a new tab)Clover says delivery fees may apply but doesn't publish the amount.
Contract and exit
Data pointValue
Contract termQuote only()Source: Clover (opens in a new tab)Set by your processing agreement, which depends on who sells you Clover (Clover direct, banks or resellers); Clover publishes no agreement. Clover's Terms of Service let you or Clover end your Clover account with 30 days' notice. Clover's Hardware Promotion, for new merchants who apply on clover.com, requires a 3-year contract and expires December 31, 2026.
Automatic renewalQuote only()Source: Clover (opens in a new tab)Set by your processing agreement, which depends on who sells you Clover; Clover publishes no agreement.
Notice to avoid renewalQuote only()Source: Clover (opens in a new tab)Set by your processing agreement, which depends on who sells you Clover; Clover publishes no agreement.
Notice to cancel30 daysSource: Clover (opens in a new tab)Clover's Terms of Service: you or Clover can end your Clover account with 30 days' notice (§10.1). The processing agreement and any hardware promotion you sign, which depend on who sells you Clover, can set a term and a termination fee of their own.
Cancellation feeQuote onlySource: Clover (opens in a new tab)Clover says contract terms and termination fees vary by provider (Clover direct, banks or resellers), and it publishes no agreement with the fee.
How the cancellation fee worksQuote onlySource: Clover (opens in a new tab)Clover says contract terms and termination fees vary by provider (Clover direct, banks or resellers), and it publishes no agreement with the fee.
Refund when you cancelThe terms don't saySource: Clover (opens in a new tab)Clover's Terms of Service don't say whether fees are refunded when you leave; they only give you 30 days to dispute a charge. Clover's pricing FAQ says device subscriptions can't be canceled or refunded.
Right to raise pricesClover may add or change the fees for Clover Services at any time with 30 days' notice, and change the fees it charges your customers at any time (Terms of Service §9). Your processing agreement, which depends on who sells you Clover, sets its own rules.Source: Clover (opens in a new tab)
Your customers and marketing
Data pointValue
Your customers' dataExport, plus a built-in CRMSource: Clover developer docs (opens in a new tab)Clover's Customers tool, included with the POS, keeps customer profiles from card sales and online orders, and Clover documents a CSV export of all of a merchant's customers. When you leave, Clover's terms give you a reasonable period to extract your account data (§10.3).
Who owns the customer data (per the terms)Shared with the platformSource: Clover (opens in a new tab)Clover's terms call the data collected through Clover, customer information included, "Clover Data", and let Clover use and share it for broad purposes, marketing included, even after you leave (§11.1, §11.8). You can export your customers.
Website with your own domainPaid add-onSource: BentoBox (Clover) (opens in a new tab)Restaurant websites come from BentoBox, now part of Clover, sold to Clover POS customers in its own plans, by quote. Clover's restaurant plans include an online ordering page on a Clover subdomain, which you can also link from a website you already have (the same rule as Square's profile page).
App with your brandNot offeredSource: Clover (opens in a new tab)Your online ordering page also appears in the Clover app, Clover's own app for diners with many businesses. Clover's online ordering pages and help don't offer an app under your restaurant's name; App Market apps from other companies do, at their own price. Same rule for every vendor.
Loyalty and email or text marketingIncludedSource: Clover App Market (opens in a new tab)Rewards comes with the Restaurant Growth plan, with a pay-per-action fee of $0.01 per loyalty action, and works through email, text and the Clover app. Promotions and announcements by text and email come with the POS, with usage limits; unlimited use takes Customer Engagement Plus, which costs extra.
Brings you new customersIts own discovery networkSource: Clover (opens in a new tab)Your ordering page shows up in the Clover app, where diners order ahead from many businesses (the same rule as Local by Toast and GoTo Place). Clover also offers Order with Google, for orders from Google Search and Maps.
Operations and integrations
Data pointValue
Direct POS integrationsCloverSource: Clover (opens in a new tab)Its own POS.
Delivery app orders in the same placeIncludedSource: DoorDash Merchant Help (opens in a new tab)Direct integrations with DoorDash, Uber Eats.
Delivery for your direct ordersDoorDash DriveSource: Clover (opens in a new tab)Delivery of your own online orders through DoorDash Drive, turned on from the online ordering settings.
Handles fraud and chargebacksNoSource: Clover Help Center (opens in a new tab)You answer disputes from the Clover dashboard. The disputed amount is usually debited from your account; if your evidence wins, it is credited back minus the fee for processing the dispute.
Reach of the delivery apps
Data pointValue
Share of US delivery spendingN/ASource: Clover (opens in a new tab)Doesn't apply: it isn't a delivery app.
Subscription for your customersN/ASource: Clover (opens in a new tab)Doesn't apply: it isn't a delivery app.
Minimum orders guaranteeN/ASource: Clover (opens in a new tab)Doesn't apply: it isn't a delivery app.
Publishes its fee caps by cityN/ASource: Clover (opens in a new tab)Doesn't apply: it isn't a delivery app.
Support
Data pointValue
24/7 support for restaurantsYesSource: Clover (opens in a new tab)Banks and resellers that sell Clover may run their own support; your direct support number is on your statement.
Support channelsPhone, Chat, Email or formSource: Clover (opens in a new tab)Phone, chat and email, 24/7. Your direct support number is on your statement; banks and resellers that sell Clover may run their own support.
Language
Data pointValue
Ordering page in Spanish for your customersUnconfirmedSource: Clover Help Center (opens in a new tab)Clover's online ordering pages and its setup and options help articles don't say which languages the ordering page supports.
Restaurant dashboard in SpanishUnconfirmedSource: Clover (opens in a new tab)Not stated on the Clover pages we could read.
Support in SpanishUnconfirmed()Source: Clover (opens in a new tab)Clover's contact page doesn't list languages.
Terms in SpanishUnconfirmedSource: Clover (opens in a new tab)Clover says contract terms depend on the provider that sells it, and Clover.com publishes no merchant agreement in English or Spanish.
US website in SpanishNoSource: Clover (opens in a new tab)The /es-US address shows the site in English and the site's language map has no US Spanish version.

More about Clover Online Ordering

How we score