HungerRush's online ordering for restaurants on the HungerRush POS, mostly pizza and delivery: included in its base package, with no per-order commission, delivery dispatch and the DoorDash and Uber Eats integrations. You pay card processing on each order (the rate isn't published).
By HungerRushParent company: HungerRush (private company)
RTC SCORE
4.9
#20 of 21 with enough data
Our verdict
For pizza and delivery restaurants already on HungerRush, online ordering, delivery dispatch and the DoorDash and Uber Eats integrations come in the base package with no commission, and you can export your customer list. The card rate and the marketing modules aren't published, and the agreement runs 36 months with 3-year renewals.
What we like
Online ordering comes in the base package, with no extra monthly fee and no per-order commission; you pay card processing on each order (rate not published).
Delivery dispatch for your own drivers, with Uber Direct and DoorDash Drive couriers at a flat fee per delivery when you need more, and you decide how much your customers pay.
DoorDash, Uber Eats and Grubhub orders go straight into the POS.
A customer database with marketing queries in the POS, which you can export to CSV.
24/7 phone support.
What to watch
HungerRush doesn't publish its card rate, so the cost per online order can't be checked in advance.
The branded app, loyalty and marketing are quoted modules.
Long agreement: 36 months in the package, automatic 3-year renewals, and the remaining fees if you leave early. The 36-month price lock on the pricing page binds only if your quote includes it: the Terms let HungerRush revise prices after the first year.
Its terms say websites, domains and menus HungerRush creates for you belong to HungerRush.
How the score breaks down
RTC Score4.9/10out of 10
Methodology v0.1.0
Data completeness64%
We could verify 64% of the scoring data
Strongest points
24/7 support, Your customers' data, Product status
Weakest point
Contract term
Score by criterion
12-month cost of the reference restaurantWeight 29%No data
Contract termWeight 7%Weakest2.5/102.5 out of 10
Direct POS integrationsWeight 6%1.7/101.7 out of 10
24/7 supportWeight 6%Strongest10.0/1010.0 out of 10
Your customers' dataWeight 5%Strongest10.0/1010.0 out of 10
Product statusWeight 5%Strongest10.0/1010.0 out of 10
Fee charged to your customersWeight 4%10.0/1010.0 out of 10
Delivery app orders in the same placeWeight 4%10.0/1010.0 out of 10
Support channelsWeight 4%6.0/106.0 out of 10
Published pricingWeight 3%5.0/105.0 out of 10
Cancellation feeWeight 3%2.0/102.0 out of 10
Refund when you cancelWeight 3%3.0/103.0 out of 10
Website with your own domainWeight 3%No data
Brings you new customersWeight 3%0.0/100.0 out of 10
Handles fraud and chargebacksWeight 3%No data
Notice to cancelWeight 2%6.7/106.7 out of 10
App with your brandWeight 2%5.0/105.0 out of 10
Loyalty and email or text marketingWeight 2%5.0/105.0 out of 10
Works without the vendor's own POSWeight 2%5.0/105.0 out of 10
All the data, with sources
Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.
ActiveSource: Corsair Capital (opens in a new tab)Corsair Capital took a majority stake in 2022, more than two years ago. HungerRush sells online ordering today in its base package.
What the restaurant pays
Data point
Value
Monthly fee
$0/moSource: HungerRush (opens in a new tab)Included in the HungerRush base package (from $149 a month, 36 months, hardware leased), with delivery dispatch and the DoorDash and Uber Eats integrations.
Published pricing
Partly publishedSource: HungerRush (opens in a new tab)The base package price is published; the card rate and the add-on modules are quoted. Same rule for every POS module: published means both the module's price and the online card rate.
$0 per orderSource: HungerRush (opens in a new tab)HungerRush says direct orders carry no per-order commission, and its pricing page calls the base package, which includes online ordering, "all-in". Same rule for every vendor: 0 only when the vendor states there is no commission or fee per order, or its published price is all-in.
Card processing on online orders (%)
Not publishedSource: HungerRush (opens in a new tab)HungerRush says the same flat rate applies at the counter, online and over the phone, but it doesn't publish the rate.
Card processing per order (¢)
Not publishedSource: HungerRush (opens in a new tab)HungerRush says the same flat rate applies at the counter, online and over the phone, but it doesn't publish the rate.
Not publishedSource: HungerRush (opens in a new tab)Online ordering comes in the base package; HungerRush's terms charge you delivery and installation costs without publishing the amount.
Online ordering, delivery dispatch and the DoorDash and Uber Eats integrations come in the base package (from $149 a month, 36 months). Card processing at HungerRush's flat rate, which isn't published. The branded app, loyalty, 360 Marketing, Text Marketing and other modules are quoted. Delivery and installation costs are charged to you.Source: HungerRush (opens in a new tab)
What your customer pays
Data point
Value
Fee charged to your customers
NoneSource: HungerRush Support (opens in a new tab)HungerRush's help center describes only the surcharges and delivery fees you set yourself, and its Terms have no clause allowing HungerRush to charge your customers a fee (we checked every vendor's terms for such a clause). Menufy, also owned by HungerRush, is a separate product with its own terms.
What your customers pay
No fee from HungerRush described. You can add your own surcharges (flat or percentage) and delivery fees, and with HungerRush Delivery Services you set the delivery fee and can add your own service charge to cover the courier.Source: HungerRush Support (opens in a new tab)
Who pays for delivery
The restaurant chooses: customer, restaurant or splitSource: HungerRush Support (opens in a new tab)You pay a flat fee per delivery to Uber Direct or DoorDash Drive through HungerRush Delivery Services and decide how much your customers pay through your delivery fee or service charge.
Delivery cost per order
Not publishedSource: HungerRush Support (opens in a new tab)A flat fee per delivery based on distance, which HungerRush doesn't publish; DoorDash Drive may also charge a small monthly fee.
Contract and exit
Data point
Value
Contract term
36 monthsSource: HungerRush (opens in a new tab)The base package, which includes online ordering, is a 36-month agreement. HungerRush's Terms and Conditions set a 4-year initial term unless your quote says otherwise.
30 daysSource: HungerRush (opens in a new tab)To end the agreement at the end of its term you send written notice between 90 and 30 days before; you also have to return the equipment within 3 business days or it renews for 3 years. There is no early exit without the cancellation fee.
Cancellation fee
The monthly subscription for the full term, plus 90% of the average monthly fees of the referred processor (excluding interchange) times the months left, plus repayment of any incentives.Source: HungerRush (opens in a new tab)
The terms don't saySource: HungerRush (opens in a new tab)HungerRush's terms make you pay the subscription for the whole term and say nothing about refunds.
Right to raise prices
Unless your agreement says otherwise, HungerRush may revise its prices at any time after the first year of the initial term. If you reject the new price in writing within 30 days, the old price stays, but HungerRush may then end the agreement with 30 days' notice (Terms and Conditions). The pricing page promises a price locked for 36 months, but the Terms exclude marketing materials from the agreement, so the lock binds only if your signed quote includes it.Source: HungerRush (opens in a new tab)
Your customers and marketing
Data point
Value
Your customers' data
Export, plus a built-in CRMSource: HungerRush Support (opens in a new tab)The POS marketing tool queries your customer database with more than 40 filters, including an "All Customers" query, and exports the results to CSV. The help article (2023) still calls the POS by its former name, Revention. HungerRush's Terms give it an irrevocable license to use the data.
Who owns the customer data (per the terms)
Shared with the platformSource: HungerRush (opens in a new tab)HungerRush also gets an irrevocable license to use your data and your customers' data for its business purposes, sharing personal data with third parties only anonymized. Its terms also say websites, domains and menus it creates for you belong to HungerRush.
Website with your own domain
UnconfirmedSource: HungerRush (opens in a new tab)HungerRush's product pages list no website builder; its terms mention websites and domains it creates for you, which stay HungerRush's property.
App with your brand
Paid add-onSource: HungerRush (opens in a new tab)An app with your name in the App Store and Google Play, with loyalty and push notifications; HungerRush quotes its price.
Loyalty and email or text marketing
Paid add-onSource: HungerRush (opens in a new tab)Loyalty, 360 Marketing (email and text campaigns run by HungerRush) and Text Marketing are quoted modules.
Brings you new customers
NoneSource: HungerRush (opens in a new tab)HungerRush's marketing modules bring back guests you already have; its product pages list no marketplace, discovery network or search listing such as Order with Google.
IncludedSource: HungerRush (opens in a new tab)Direct integrations with DoorDash, Uber Eats and Grubhub; the DoorDash and Uber Eats ones come in the base package.
UnconfirmedSource: HungerRush (opens in a new tab)Card processing runs under a separate agreement with the processor HungerRush refers you to, which isn't published.
UnconfirmedSource: HungerRush Support (opens in a new tab)We searched hungerrush.com, its terms and its help center, which is published only in English: no article documents the POS, back office, kitchen display, tickets or receipts in Spanish.
