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Reservation system review

Olo Host

Olo's reservation, waitlist and table management iPad app for high-volume restaurant brands, sold by quote, with a connected guest CRM and direct booking from your website, Google and social pages.

By Olo Inc.
Not enough data to score
Olo also offers: Online ordering and Loyalty, CRM and gift cards

Not enough verified data yet

We've verified 5 of 11 key facts for this reservation system. Until we reach 80%, this page shows what we have, with sources, and it isn't a full review.

Our verdict

A host-stand app for high-volume restaurant brands, with little published about price, POS connections or terms. Get the agreement, the POS list and the no-show tools in writing before you decide.

What we like

  • Reservations, waitlist and table assignments in one iPad app built for busy host stands.
  • Direct booking from your website, Google and social pages with no fee per booking.
  • Guest profiles with notes, visit history and past feedback.

What to watch

  • No published price, plans or agreement: everything comes with a quote.
  • Olo does not publish which POS systems Host connects to.
  • No deposits, prepayments or card guarantees are documented on the Host page.

How the score breaks down

RTC ScoreNot enough data

Methodology v1.0.0

We could verify less than 60% of what we score, so we don't rank it.

Data completeness36%

We could verify 36% of the scoring data

Strongest points
Table management, Waitlist, Guest profiles
Weakest point
Published pricing

Score by criterion

  • 12-month cost (reference restaurant)Weight 22%No data
  • Table managementWeight 8%Strongest10.0 out of 10
  • WaitlistWeight 7%Strongest10.0 out of 10
  • POS systems it connects toWeight 7%No data
  • Published pricingWeight 5%Weakest0.0 out of 10
  • Where guests can bookWeight 5%6.0 out of 10
  • Guest profilesWeight 5%Strongest10.0 out of 10
  • Deposits and prepaymentsWeight 5%No data
  • Card guarantee and no-show feeWeight 5%No data
  • POS integration in the planWeight 5%No data
  • Initial termWeight 5%No data
  • Texting with guestsWeight 4%No data
  • No charge per guest from your own websiteWeight 3%10.0 out of 10
  • Diners from the provider's own appWeight 3%No data
  • Email campaigns to your guestsWeight 3%5.0 out of 10
  • Early termination feeWeight 3%No data
  • Live support hours a weekWeight 3%No data
  • Notice to avoid renewalWeight 2%No data

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data pointValue
Monthly feeQuote onlySource: Olo (opens in a new tab)Olo does not publish a price for Host; it is sold through its sales team.
Per guest from the provider's networkUnconfirmedSource: Olo (opens in a new tab)The Host page does not describe a diner network of its own or a fee per guest from one.
Per guest from your own website$0Source: Olo (opens in a new tab)
Published pricingQuote onlySource: Olo (opens in a new tab)
Bookings includedUnconfirmedSource: Olo (opens in a new tab)Olo does not publish how many bookings Host includes.
Free planUnconfirmedSource: Olo (opens in a new tab)Olo publishes no plans for Host.
Setup feeUnconfirmedSource: Olo (opens in a new tab)No setup fee or agreement for Host is published.
Platform fee on prepaymentsUnconfirmedSource: Olo (opens in a new tab)The Host page does not mention deposits or prepayments.
Other fees and add-onsUnconfirmedSource: Olo (opens in a new tab)Olo publishes no fees for Host. Marketing, guest data and reputation tools are separate Olo products.
Reservations and guests
Data pointValue
Where guests can bookYour website, Google, Instagram or FacebookSource: Olo (opens in a new tab)
Diners from the provider's own appUnconfirmedSource: Olo (opens in a new tab)The Host page lists your own channels and Google; it does not say whether Host bookings appear in an Olo diner app.
Guest profilesIn the reference planSource: Olo (opens in a new tab)
Texting with guestsUnconfirmedSource: Olo (opens in a new tab)The page says Host sends guests live updates and post-visit surveys, but not whether guests can reply.
Email campaigns to your guestsPaid add-onSource: Olo (opens in a new tab)Personalized marketing is a separate Olo product listed among Host's related products, with no published price.
Tables and waitlist
Data pointValue
Table managementIn the reference planSource: Olo (opens in a new tab)
WaitlistIn the reference planSource: Olo (opens in a new tab)
Deposits and no-shows
Data pointValue
Deposits and prepaymentsUnconfirmedSource: Olo (opens in a new tab)The Host page does not mention deposits or prepayments.
Card guarantee and no-show feeUnconfirmedSource: Olo (opens in a new tab)The Host page does not mention card guarantees or no-show fees.
POS integration
Data pointValue
POS systems it connects toUnconfirmedSource: Olo (opens in a new tab)The Host page says the app works with POS systems but names none, and Olo's help center has no Host integration list.
POS integration in the planUnconfirmedSource: Olo (opens in a new tab)Olo does not publish what the Host quote includes.
Contract and exit
Data pointValue
Initial termUnconfirmedSource: Olo (opens in a new tab)We didn't find a public agreement for Host, so the term is not known.
Automatic renewalNo data
Notice to avoid renewalNo data
Early termination feeUnconfirmedSource: Olo (opens in a new tab)We didn't find a public agreement for Host.
Early termination clauseUnconfirmedSource: Olo (opens in a new tab)We didn't find a public agreement for Host.
Right to raise pricesNo data
Your guest data when you leaveUnconfirmedSource: Olo (opens in a new tab)We didn't find a public page on exporting guest data from Host.
Support
Data pointValue
Support 24/7UnconfirmedSource: Olo (opens in a new tab)Olo's support page does not publish hours for Host.
Live support hours a weekUnconfirmedSource: Olo (opens in a new tab)Support hours for Host are not published.
Language
Data pointValue
Restaurant app in SpanishNoSource: Wisely Inc (App Store) (opens in a new tab)The US App Store listing of the Olo Host app lists only English, and Olo does not document Host in Spanish.
Booking page and messages in SpanishUnconfirmedSource: Olo (opens in a new tab)We didn't find an Olo page that documents Host's booking page or guest messages in Spanish.
Help center in SpanishNoSource: Olo (opens in a new tab)Olo's help center is published only in English (US).
Website in Spanish for the USNoSource: Olo (opens in a new tab)The site is in English and has no Spanish version.

More about Olo Host

How we score