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Reservation system review

Toast Tables

Toast's reservations, waitlist and table management module, built into Toast POS, with booking on your website, Google and the Local by Toast app. Toast sells it by quote: the base tier caps reservations and Toast Tables Plus has no cap.

By ToastParent company: Toast, Inc.

RTC SCORE

6.1

#14 of 14 with enough data

Toast also offers: POS systems, Card processing, Online ordering, and 5 more

Not enough verified data yet

We've verified 7 of 11 key facts for this reservation system. Until we reach 80%, this page shows what we have, with sources, and it isn't a full review.

Our verdict

The natural choice if you already run Toast POS and want the host stand on the same system. Ask for the Toast Tables Plus price and the term in writing, since Toast does not publish either.

What we like

  • Built into Toast POS: table status follows the orders, and seating a party can open the check for its server.
  • Waitlist, floor plan and two-way texting in both tiers, with bookings from your website, Google and the Local by Toast app.
  • Prepayments for reservations and ticketed experiences.
  • Live support 24/7.

What to watch

  • Toast does not publish the price, and it only works with Toast POS.
  • The base tier caps reservations (normally 25 a month); a restaurant that books every night needs Toast Tables Plus.
  • The host app needs your own tablet: it does not run on Toast hardware.
  • Leaving early means paying the software fees left in the term, and renewals are for a year.

How the score breaks down

RTC Score6.1out of 10

Methodology v1.0.0

Data completeness65%

We could verify 65% of the scoring data

Strongest points
Table management, Waitlist, Guest profiles
Weakest point
POS systems it connects to

Score by criterion

  • 12-month cost (reference restaurant)Weight 22%No data
  • Table managementWeight 8%Strongest10.0 out of 10
  • WaitlistWeight 7%Strongest10.0 out of 10
  • POS systems it connects toWeight 7%Weakest1.4 out of 10
  • Published pricingWeight 5%0.0 out of 10
  • Where guests can bookWeight 5%6.0 out of 10
  • Guest profilesWeight 5%Strongest10.0 out of 10
  • Deposits and prepaymentsWeight 5%10.0 out of 10
  • Card guarantee and no-show feeWeight 5%No data
  • POS integration in the planWeight 5%10.0 out of 10
  • Initial termWeight 5%No data
  • Texting with guestsWeight 4%10.0 out of 10
  • No charge per guest from your own websiteWeight 3%No data
  • Diners from the provider's own appWeight 3%10.0 out of 10
  • Email campaigns to your guestsWeight 3%5.0 out of 10
  • Early termination feeWeight 3%2.5 out of 10
  • Live support hours a weekWeight 3%10.0 out of 10
  • Notice to avoid renewalWeight 2%10.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data pointValue
Monthly feeQuote onlySource: Toast (opens in a new tab)Toast does not publish the price of Toast Tables or Toast Tables Plus; you also need a Toast POS subscription.
Per guest from the provider's networkNot publishedSource: Toast (opens in a new tab)Toast does not publish whether bookings from the Local by Toast app carry a charge per guest.
Per guest from your own websiteNot publishedSource: Toast (opens in a new tab)Toast does not publish whether bookings from your website carry a charge per guest.
Published pricingQuote onlySource: Toast (opens in a new tab)
Bookings includedUnlimitedSource: Toast (opens in a new tab)Toast Tables Plus has no cap; the base tier allows normally 25 reservations a month.
Free planUnconfirmedSource: Toast (opens in a new tab)Toast does not publish whether the base Toast Tables tier (25 reservations a month) costs anything.
Setup feeNot publishedSource: Toast (opens in a new tab)Toast does not publish a setup fee for Toast Tables.
Platform fee on prepaymentsNot publishedSource: Toast (opens in a new tab)Toast does not publish what it keeps from prepaid reservations and experiences.
Other fees and add-onsToast Tables is an add-on to a Toast POS subscription. The host app runs on your own iPad or Android tablet: it cannot be installed on Toast hardware. Email marketing is part of Toast's Marketing suite, sold as an add-on.Source: Toast (opens in a new tab)
Reservations and guests
Data pointValue
Where guests can bookYour website, Google, The provider's diner appSource: Toast (opens in a new tab)
Diners from the provider's own appYes, it has its own diner appSource: Toast (opens in a new tab)Local by Toast is Toast's own diner app.
Guest profilesIn the reference planSource: Toast (opens in a new tab)Guest profiles with preferences, special occasions and VIP tags.
Texting with guestsIn the reference planSource: Toast (opens in a new tab)
Email campaigns to your guestsPaid add-onSource: Toast (opens in a new tab)Email campaigns come with Toast's Marketing suite, shown as an add-on on the Toast pricing page.
Tables and waitlist
Data pointValue
Table managementIn the reference planSource: Toast (opens in a new tab)Both tiers include the floor plan and table management, with table status fed by POS orders.
WaitlistIn the reference planSource: Toast (opens in a new tab)
Deposits and no-shows
Data pointValue
Deposits and prepaymentsIn the reference planSource: Toast (opens in a new tab)Prepayments for reservations and experiences; Toast Tables Plus includes Experiences.
Card guarantee and no-show feeUnconfirmedSource: Toast (opens in a new tab)We didn't find a Toast page that documents card holds or a no-show fee for Toast Tables.
POS integration
Data pointValue
POS systems it connects toToastSource: Toast (opens in a new tab)Built for Toast POS only.
POS integration in the planIn the reference planSource: Toast (opens in a new tab)
Contract and exit
Data pointValue
Initial termQuote onlySource: Toast (opens in a new tab)The initial term is set in each Toast order. Toast's help center says whether Toast Tables Plus can be taken month to month depends on the terms offered for your account.
Automatic renewal12 monthsSource: Toast (opens in a new tab)
Notice to avoid renewal30 daysSource: Toast (opens in a new tab)
Early termination feeFees left in the termSource: Toast (opens in a new tab)
Early termination clauseYou can end the agreement at any time, but you pay an early termination fee equal to the software subscription fees left in the current term (Merchant Agreement, section 8.4).Source: Toast (opens in a new tab)
Right to raise pricesSoftware fees stay the same during the initial term; Toast may change any fee at the start of or during a renewal term with 30 days' written notice (Merchant Agreement, section 6.2).Source: Toast (opens in a new tab)
Your guest data when you leaveOn requestSource: Toast (opens in a new tab)If you ask within 30 days after the end, Toast lets you back in only to retrieve a copy of your data; after that it may delete it.
Support
Data pointValue
Support 24/7YesSource: Toast (opens in a new tab)
Live support hours a week168Source: Toast (opens in a new tab)
Language
Data pointValue
Restaurant app in SpanishUnconfirmedSource: Toast (opens in a new tab)Toast documents how to use Toast Tables in Spanish, but not whether the host app itself can be set to Spanish.
Booking page and messages in SpanishUnconfirmedSource: Toast (opens in a new tab)We didn't find a page where Toast documents the booking page or guest texts and emails in Spanish.
Help center in SpanishYesSource: Toast (opens in a new tab)Toast's help center has a US Spanish edition (es-US); Toast says translations are a courtesy.
Website in Spanish for the USUnconfirmedSource: Toast (opens in a new tab)We didn't find a Spanish version of the Toast Tables page.

More about Toast Tables

How we score