Commission on each order, by app
DoorDash Marketplace
- Orders the app delivers: 15% to 30% (Basic 15%, Plus 25%, Premier 30%)
- Pickup orders on the app: 6%. Commission on pickup orders
- Card processing included in the commission: Yes
Uber Eats
- Orders the app delivers: 20% to 30% (Lite 20%, Plus 25%, Premium 30%)
- Deliveries to the app's members: 5% (Plus 5%). Extra commission on Uber One orders (Plus). Added to the commission on orders the app delivers
- Pickup orders on the app: 7%. Commission on pickup orders (with validated prices)
- Card processing included in the commission: Yes. Except in New York City and Portland, where the Lite plan charges card processing apart.
Grubhub
- Every online order: 5% to 20% (Basic 5%, Plus 15%, All-access 20%)
- Orders the app delivers: 10%. Delivery fee when Grubhub delivers (from 10%). Added to the commission on every online order
- Card processing included in the commission: No
- Card processing (%): 3.05%
- Card processing (per order): 30¢
The apps also charge your customers their own fees, which are not in these numbers.
Delivery apps, by RTC Score
Separate ranking: Delivery apps
- DoorDash Marketplace: 7.5 out of 10, #1 for Delivery apps.
- Uber Eats: 6.6 out of 10, #2 for Delivery apps.
- Grubhub: 4.8 out of 10, #3 for Delivery apps.
Methodology v0.1.0 · Draft
The ranking
DoorDash Marketplace
By DoorDash
DoorDash's delivery app for restaurants: it lists you to its customers and its Dashers deliver, for 15% to 30% of each delivery and 6% of each pickup, with card processing included and no monthly fee.
RTC SCORE
7.5
#1 for Delivery apps
Pros
- Pickup orders cost 6% on every plan if your DoorDash prices match your in-store prices, and card processing is included in the commission.
- No monthly fee, setup fee or cancellation fee, and you can leave with 7 days' written notice.
- Phone support 24/7, plus live chat in the tablet and the Business Manager app.
Cons
- Deliveries cost 15% on Basic, with a smaller delivery area and without DashPass; DashPass comes only with Plus (25%) or Premier (30%).
- Marketplace orders don't give you your customers' contact data.
- Your customers pay DoorDash a delivery fee and a service fee (a percentage of the subtotal) on delivery orders, on top of your prices.
- Initial term
- Month to month
Strongest on 12-month cost of the reference restaurant on the app, 24/7 support, and subscription for your customers.
Uber Eats
By Uber Eats
Uber's delivery app for restaurants: it lists you to its customers and its couriers deliver, for 20% to 30% of each delivery and 7% of each pickup, with card processing included, no monthly fee and lower Lite rates published for 13 jurisdictions.
RTC SCORE
6.6
#2 for Delivery apps
Pros
- Pickup orders cost 7% if your app prices match your in-store prices, and card processing is included in the commission outside New York City and Portland.
- No monthly or setup fee, and no early termination fee.
- Publishes lower Lite rates for 13 jurisdictions.
Cons
- Lite charges 20% on deliveries, without Uber One; Uber One comes only with Plus (25%, plus 5% on Uber One orders) or Premium (30%).
- To leave you must give 60 days' notice, and you can't while an offer or ad you bought is running.
- Marketplace orders don't give you your customers' contact data.
- Initial term
- Month to month
Strongest on 12-month cost of the reference restaurant on the app, 24/7 support, and subscription for your customers.
Grubhub
By Grubhub
Grubhub's delivery app for restaurants: a 5% to 20% marketing commission on every order, plus a delivery fee from 10% when Grubhub delivers and card processing apart (3.05% + 30¢), with no monthly fee and 3 days' notice to leave.
RTC SCORE
4.8
#3 for Delivery apps
Pros
- Basic charges a 5% marketing commission per order; pickup and self-delivered orders pay only that, plus card processing.
- No monthly, setup or cancellation fees, a tablet at no cost to the restaurant, and you can leave with 3 days' written notice.
- 24/7 care team for live orders.
Cons
- Card processing is charged apart: 3.05% + 30¢ per order, Grubhub's standard rate.
- The delivery fee is published only as "from 10%", and Grubhub+ comes only with Plus (15%) or All-access (20%).
- Marketplace orders don't give you your customers' contact data.
- Initial term
- Month to month
Strongest on 12-month cost of the reference restaurant on the app, 24/7 support, and subscription for your customers.
This is general information about published contracts, not legal advice: read your own contract and check with a lawyer before you sign.