Groups of 2 to 20 locations: central menu, branded app, customer data and catering.
Weigh more here than in the overall ranking: direct POS integrations, delivery app orders in the same place, handles fraud and chargebacks, works without the vendor's own POS, your customers' data, website with your own domain, brings you new customers, app with your brand, and loyalty and email or text marketing. Weigh less here: 12-month cost of the reference restaurant, fee charged to your customers, and published pricing.
The ranking
ChowNow
By ChowNow
A direct ordering platform with an SEO website, branded app, loyalty and automated email on every plan, and 20+ POS integrations. Launch costs $249 a month month to month, with no commission on orders from your website, app and ChowNow's marketplace, 2.95% + 29¢ card processing per order and a $499 setup fee per its agreement. Orders from its Discovery Network (Google, Apple Maps, Yelp and others) carry a 15.5% marketing fee, unless you turn on Profit Protector, which raises your menu prices on those channels.
RTC SCORE
8.2
#1 for Multi-location
Pros
- No commission on orders from your website, app or ChowNow's marketplace, and card processing is published: 2.95% + 29¢ per order.
- Every plan includes an SEO website, branded app, loyalty and automated email, with 24/7 support by phone, chat and text.
- Integrates with 20+ POS systems, including Toast, Square, Clover, Shift4 POS and Lightspeed.
Cons
- Orders from its Discovery Network (Google, Apple Maps, Yelp and others) carry a 15.5% marketing fee, or higher menu prices for your customers if you turn on Profit Protector.
- The agreement sets a $499 setup fee for every plan, while the pricing page shows a lower range without saying which plan pays less.
- Your customers pay a $0.99 service charge on website and app orders unless you opt out in writing, per the agreement; the help center describes it as a setting you turn on.
- Initial term
- Month to month
- Exclusive processing commitment
- Yes, for the whole term
Strongest on 12-month cost of the reference restaurant, direct POS integrations, and contract term.
Owner.com
By Owner.com
A direct ordering platform that builds your restaurant's website, branded app, loyalty program and email and text marketing, month to month at $499 a month (Flat Rate) or $249 plus 5% of each order (Flexible), with a mandatory 5% fee charged to your customers on every order and a card processing rate it doesn't publish.
RTC SCORE
7.8
#2 for Multi-location
Pros
- Month to month with no cancellation fee; the agreement renews monthly and you cancel before the next renewal date.
- Both plans include the website, branded app, loyalty, automated email and text marketing, setup and migration, with no setup fee shown.
- Orders go into Toast, Square, Clover or Lightspeed, and DoorDash, Uber Eats and Grubhub orders come into Owner, at no extra fee.
Cons
- Your customers pay a mandatory 5% order support fee on every order, in both plans.
- Owner processes the payments of your online orders and doesn't publish its card processing rate.
- The agreement makes the restaurant responsible for chargebacks, while the pricing page advertises chargeback protection.
- Initial term
- Month to month
- Exclusive processing commitment
- Yes, for the whole term
Strongest on contract term, direct POS integrations, and your customers' data. Weakest on fee charged to your customers.
Restolabs
By Restolabs
A direct ordering platform with published plans from $69 a month on monthly billing (Basic), month to month, with no commission, loyalty included, the website ($29) and branded app ($49) as monthly add-ons, a 30-day trial with no card, and card processing through the processor you connect.
RTC SCORE
6.4
#3 for Multi-location
Pros
- Published plans from $69 a month (Basic, billed monthly), with no commission, no fee per order and no setup fee shown.
- Month to month with no cancellation fee, and a 30-day trial with no card required.
- The terms say your order and customer data belong to you, and Restolabs commits not to sell it.
Cons
- The website ($29 a month) and branded app ($49 a month) are add-ons below the Pro plan ($199 a month).
- Card processing is paid to your own processor, so the full cost depends on the rate you get; Restolabs doesn't handle chargebacks.
- No refunds or proration when you cancel, and your data export is only by request within 30 days after you leave.
- Initial term
- Month to month
- Exclusive processing commitment
- No exclusivity commitment
Strongest on contract term, 24/7 support, and your customers' data. Weakest on handles fraud and chargebacks.
Otter
By Otter
Otter sells POS bundles per location that bring the delivery apps' orders into one place. Online ordering with no commission starts in the Advanced bundle at $178 a month, plus a card transaction fee: Otter publishes its card rates by plan but doesn't say which one applies to Advanced. Bundles with leased hardware run on a 24-month contract.
RTC SCORE
5.6
#4 for Multi-location
Pros
- Orders from DoorDash, Uber Eats, Grubhub and other apps come into one place, included in Advanced.
- No commission and no fixed fee per order on your own online orders; a card transaction fee applies apart.
- Connects with Toast, Square, Clover, Lightspeed and Shift4 POS, among others.
Cons
- Otter publishes its online card rates by plan (2.99% or 3.29% + 30¢) but doesn't say which one applies to the Advanced bundle, so we can't calculate the yearly cost.
- Bundles with leased hardware carry a 24-month contract; canceling early means paying the rest of the term, with no refunds.
- $100 a month processing minimum for locations under $25,000 a month in card volume.
- Initial term
- 24 months
Strongest on direct POS integrations, 24/7 support, and delivery app orders in the same place. Weakest on your customers' data.
Flipdish
By Flipdish
A direct ordering platform with your own website, online ordering and loyalty from $149 a month on monthly billing, a branded app on the $249 plan, its own card processing at rates it doesn't publish, quoted setup, and a 12-month term that renews automatically unless you give 3 months' notice.
RTC SCORE
5.5
#5 for Multi-location
Pros
- Published monthly plans from $149 (website, online ordering, loyalty and reporting), with a branded app on the $249 plan.
- Integrates with Toast, Square, Clover, Lightspeed and other POS systems, and sends deliveries to DoorDash Drive or Uber Direct.
- Support by chat, phone and email seven days a week.
Cons
- 12-month term that renews for another 12 unless you give 3 months' notice; leaving early costs your average monthly fees times the months left.
- Flipdish processes the cards and doesn't publish its US transaction rates; setup and hardware are by quote.
- The restaurant pays chargebacks and their fees, fees aren't refunded, and the terms let Flipdish charge your customers handling fees.
- Initial term
- 12 months
- Exclusive processing commitment
- Yes, for the whole term
Strongest on direct POS integrations, your customers' data, and contract term. Weakest on 24/7 support.
Not enough verified data to rank
We only rank a platform once we've verified enough of its key facts. These are listed so you know we looked at them.
This is general information about published contracts, not legal advice: read your own contract and check with a lawyer before you sign.