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Restaurant POS review

Revel Systems

iPad-based POS for quick service and multi-location groups, owned by Shift4 since 2024. Its website now redirects to Shift4 and prices are quoted; its standard customer agreement sets a 36-month term that renews yearly.

By Revel Systems (Shift4)Parent company: Shift4 Payments, Inc. (NYSE: FOUR)
Not enough data to score

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Not enough verified data yet

We've verified 7 of 10 key facts for this POS. Until we reach 80%, this page shows what we have, with sources, and it isn't a full review.

What we like

  • Built for quick service and multi-location operators.
  • Direct integrations with DoorDash and Uber Eats, and 24/7 technical support.

What to watch

  • No public price since the site started redirecting to Shift4; card rates are not published either.
  • Leaving early costs at least six months of recurring fees, or all the fees left in the term if that is more.
  • Revel may raise fees with 30 days' notice and, from the first year, by at least 4% a year.

How the score breaks down

RTC ScoreNot enough data

Methodology v0.5.0

We could verify less than 60% of what we score, so we don't rank it.

Data completeness55%

We could verify 55% of the scoring data

Strongest points
Own online ordering, Support 24/7 (as the vendor publishes it), Hardware warranty included
Weakest point
Switching or signing bonus you qualify for (reference restaurant)

Score by criterion

  • Cost to get started (reference restaurant)Weight 25%No data
  • Switching or signing bonus you qualify for (reference restaurant)Weight 25%Weakest0.0 out of 10

    $0 in promotions our reference restaurant qualifies for

  • 36-month total cost (reference restaurant)Weight 20%No data
  • Own online orderingWeight 11%Strongest5.0 out of 10
  • Hardware warranty includedWeight 8%Strongest3.0 out of 10
  • Support 24/7 (as the vendor publishes it)Weight 5%Strongest10.0 out of 10
  • Initial termWeight 2%3.0 out of 10
  • Early termination feeWeight 2%5.0 out of 10
  • Exclusive processing commitmentWeight 1%0.0 out of 10
  • Trial or money-back periodWeight 1%0.0 out of 10
  • Length of automatic renewalsWeight 1%7.0 out of 10
  • Notice to avoid renewalWeight 0%10.0 out of 10

Cost to get started

The cash your restaurant puts in before it opens on the new POS, in our reference scenario ($30k/month in card sales, $35 average ticket, 2 terminals, 1 location, 36 months): equipment you buy up front plus one-time setup or installation fees. Same rows for every POS.

25% of the RTC Score

Total to get startedCan't be calculated with published data

What's missing

  • Terminals: quote only.

Left out and why

  • Monthly and yearly charges (rent, software, yearly fees per device) are part of the 36-month cost, not of the entry cost.

Switching or signing bonus

What the vendor's current promotions are worth to our reference restaurant ($30k/month in card sales, $35 average ticket, 2 terminals, 1 location, 36 months), an established restaurant switching from another company's POS.

25% of the RTC Score

Counted in the RTC Score

$0

No current switching or signing promotion. It counts $0.

Promotions end and change, so we re-check them: one with no end date comes down if we can't re-check it within 30 days, and an expired one stops counting the day after it ends.

Hardware warranty

The same rows for every POS: how long the main terminal is covered against defects when you get it a standard way (buying, leasing, renting, a subscription or a loan), the conditions, including what it leaves out and what keeping it costs, and the price to replace that terminal outside the coverage.

Hardware warranty included1 yearSource: Revel Systems (opens in a new tab)Revel's help site says it handles only the first year of each manufacturer's warranty. Revel runs on iPads, and the same page lists Apple's warranty on them as 1 year. Revel's hardware sale terms page, which its customer agreement points to, now redirects to Shift4.
Warranty conditionsRevel handles only the first year of the manufacturer's warranty; after that you deal with the manufacturer directly. Per Revel's list: iPads 1 year from Apple (2 years for swollen batteries), and other hardware from 1 to 5 years depending on the manufacturer (for example Epson and Star printers, Honeywell scanners, M-S cash drawers). Card reader replacements go through Revel. Revel Care, a paid protection plan last archived in April 2024, covered defects and accidental damage on purchased hardware less than 36 months old; its fee, yearly cap and deductible were set in each order form and never published, and we don't know whether it is still sold.Source: Revel Systems (opens in a new tab)
Price to replace the main terminalQuote onlySee my price for Revel Systems (opens the provider's site in a new tab)Source: Revel Systems (Shift4) (opens in a new tab)Revel runs on iPads with peripherals, priced in your order form; its pricing and hardware pages now redirect to Shift4 and no public price list was found.

The RTC Score only counts how long defects are covered. What the coverage leaves out (accidents, theft, loss) and what it costs to keep are in the conditions. A protection plan sold separately doesn't count; if the vendor offers one, it's in the conditions. The replacement price isn't added to the 36-month cost, because there's no public data on how often equipment fails.

Trial or money-back period

Whether you can try the POS and leave, and what it costs you if you do. Same rows for every POS.

Trial or money-back periodNone publishedSource: Revel Systems (opens in a new tab)revelsystems.com now redirects to shift4.com. The two-month trial on Revel's help site is for Revel+, an optional subscription for premium support and discounts, not for the POS.
Trial periodN/ASource: Revel Systems (Shift4) (opens in a new tab)No trial is published for the POS.
Charges during the trialN/ASource: Revel Systems (Shift4) (opens in a new tab)No trial is published for the POS.
Trial conditionsNo trial or refund window is published; the only trial we found is for the optional Revel+ subscription.Source: Revel Systems (opens in a new tab)

In the RTC Score the trial is part of the contract block, the lowest weight in the model: full points when you can try it with no software charges or get your money back, half when you can cancel without the early termination fee but the charges during the trial are yours.

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Software
Data pointValue
Software fromQuote onlySee my price for Revel Systems (opens the provider's site in a new tab)Source: Revel Systems (Shift4) (opens in a new tab)Prices are set in your order form. Revel's pricing page now redirects to Shift4's restaurant page, and Merchant Maverick (Dec 2025) lists Revel as quote-based.
Software billed perUnconfirmedSource: Revel Systems (Shift4) (opens in a new tab)The agreement leaves the price and its unit to the order form. Reviews older than 2025 described a price per terminal with a two-terminal minimum; no current source confirms it.
Kitchen display (KDS) feeUnconfirmedSource: Revel Systems (Shift4) (opens in a new tab)Revel has a kitchen display app, but we found no public price for it; add-ons are set in the order form.
Payment processing
Data pointValue
Who processes your cardsVendor's processing by default; another processor carries an extra feeSource: Revel Systems (Shift4) (opens in a new tab)By default you process through Revel's designated provider (the Revel Advantage program). Another processor needs Revel's agreement in the order form and may carry fees Revel sets (§6.1).
Pricing model for card feesUnconfirmedSource: Revel Systems Help Site (opens in a new tab)Revel's help site explains how Revel Advantage processing fees are billed (daily or at month end, with an extra rate for month end) but not the pricing model or the rates.
In-person card rateNot publishedSee my price for Revel Systems (opens the provider's site in a new tab)Source: Revel Systems (Shift4) (opens in a new tab)Revel Advantage card rates are negotiated with its processing partners and not published.
In-person fee per transactionNot publishedSee my price for Revel Systems (opens the provider's site in a new tab)Source: Revel Systems (Shift4) (opens in a new tab)Revel Advantage card rates are negotiated with its processing partners and not published.
Online card rateNot publishedSee my price for Revel Systems (opens the provider's site in a new tab)Source: Revel Systems (Shift4) (opens in a new tab)Revel Advantage card rates are negotiated with its processing partners and not published.
Online fee per transactionNot publishedSee my price for Revel Systems (opens the provider's site in a new tab)Source: Revel Systems (Shift4) (opens in a new tab)Revel Advantage card rates are negotiated with its processing partners and not published.
Keyed-in card rateNot publishedSee my price for Revel Systems (opens the provider's site in a new tab)Source: Revel Systems (Shift4) (opens in a new tab)Revel Advantage card rates are negotiated with its processing partners and not published.
Keyed-in fee per transactionNot publishedSee my price for Revel Systems (opens the provider's site in a new tab)Source: Revel Systems (Shift4) (opens in a new tab)Revel Advantage card rates are negotiated with its processing partners and not published.
Annual fees per deviceUnconfirmedSource: Revel Systems (Shift4) (opens in a new tab)We checked the customer agreement and Revel's billing help articles; none lists a yearly fee per device.
Dual pricing or surcharge programNo()Source: Revel Systems (opens in a new tab)Revel documents a general surcharge on every order, not one tied to card payments; its card surcharge guide is only for Australia and New Zealand. We found no dual pricing, surcharge or cash discount program for US card payments on Revel's sites. If Revel publishes one, this changes.
Cards the program coversN/ASource: Revel Systems (Shift4) (opens in a new tab)
Other fees in the contractLate payments accrue 1.5% a month (or the legal maximum, if lower) plus collection costs. US customers who pay Revel's invoices by credit card are charged an administration fee (ACH avoids it), and rejected ACH payments carry a bank fee. You reimburse Revel's travel, shipping and other out-of-pocket expenses. Accessing your data after you cancel may cost extra. Payments are non-refundable and subscriptions can't be reduced during the term.Source: Revel Systems (Shift4) (opens in a new tab)The credit card administration fee, the ACH rejection fee and the data access fee come from Revel's Billing FAQ (support.revelsystems.com), which gives no amounts.
Hardware
Data pointValue
HardwareYou buy itSource: Revel Systems (Shift4) (opens in a new tab)You buy the hardware on your order form, or use Revel-approved third-party hardware; an iPad you supply must still be supported by Apple.
Hardware works with another processorYesSource: Revel Systems (Shift4) (opens in a new tab)
Contract and exit
Data pointValue
Initial term36 monthsSource: Revel Systems (Shift4) (opens in a new tab)Revel's standard online customer agreement, now hosted by Shift4; your order form can set other terms. Legacy accounts may be on older Revel terms.
Automatic renewal12 monthsSource: Revel Systems (Shift4) (opens in a new tab)
Notice to avoid renewal30 daysSource: Revel Systems (Shift4) (opens in a new tab)
How the early termination fee is calculatedSoftware or subscription fees left in the termSource: Revel Systems (Shift4) (opens in a new tab)The recurring fees left in the term, with a minimum of six months. Revel's standard online customer agreement, now hosted by Shift4; your order form can set other terms.
Early termination feeIf you end early, you pay the greater of six months of recurring fees or all the recurring fees left in the term, as liquidated damages, on top of what you already owe (§11).Source: Revel Systems (Shift4) (opens in a new tab)Revel's standard online customer agreement, now hosted by Shift4; your order form can set other terms.
Exclusive processing commitmentYesSource: Revel Systems (Shift4) (opens in a new tab)Unless your order form says otherwise.
Right to raise prices during the termRevel may raise any fee at any time with 30 days' written notice. From the first anniversary it may also raise your total fees by the greater of the prior year's CPI-U change plus 1% or 4% (§4.3).Source: Revel Systems (Shift4) (opens in a new tab)
Personal guarantee by the signerUnconfirmedSource: Revel Systems (Shift4) (opens in a new tab)The customer agreement has no personal guarantee clause. The agreements with Revel's processing partners, where processors usually ask for one, are not public.
Online ordering and delivery
Data pointValue
Own online orderingPaid add-onSource: Revel Systems Help Site (opens in a new tab)
No per-order commission on own online orderingUnconfirmedSource: Revel Systems Help Site (opens in a new tab)Revel's help site says online ordering is bought on top of the subscription but doesn't say whether orders carry a commission.
Delivery app integrationsDoorDash, Uber EatsSource: Revel Systems Help Site (opens in a new tab)Direct integrations with DoorDash Marketplace and Uber Eats (the Uber Eats one is documented in How to Find Your Uber Eats UUID, May 2026); both are added through Revel sales. Grubhub is not documented.
Features
Data pointValue
Kitchen display system (KDS)UnconfirmedSource: Revel Systems (Shift4) (opens in a new tab)Revel's help site documents a kitchen display app, but not whether it is included or sold as an add-on.
Loyalty programUnconfirmedSource: Revel Systems (Shift4) (opens in a new tab)We found no current Revel page that says whether loyalty is included, an add-on or a partner integration.
Support
Data pointValue
Support 24/7YesSource: Revel Systems (opens in a new tab)
Language
Data pointValue
POS screen in SpanishYes (scope not documented)Source: Revel Systems Help Site (opens in a new tab)A language package setting in the Management Console; the article doesn't say whether it applies per device or per establishment.
Back office in SpanishUnconfirmedSource: Revel Systems Help Site (opens in a new tab)The language package changes "only" the POS screen, per Revel; we found nothing on the language of the Management Console.
Kitchen display in SpanishUnconfirmedSource: Revel Systems Help Site (opens in a new tab)The language package changes "only" the POS screen, per Revel; we found nothing on the language of the kitchen display.
Language of kitchen ticketsUnconfirmedSource: Revel Systems Help Site (opens in a new tab)The language package changes "only" the POS screen, per Revel; we found nothing on the language of kitchen tickets.
Language of customer receiptsUnconfirmedSource: Revel Systems Help Site (opens in a new tab)The language package changes "only" the POS screen, per Revel; we found nothing on the language of printed receipts.
Support in Spanish (as declared by the vendor)UnconfirmedSource: Revel Systems Help Site (opens in a new tab)Revel lists 24/7 technical support by phone and email but doesn't say whether it is offered in Spanish.
Website in Spanish for the USNoSource: Shift4 (opens in a new tab)revelsystems.com and its /es/ address redirect to Shift4's food and beverage page. That page exists only in US English and in Spanish for Spain (es-ES), and shift4.com/es-us/food-beverage returns not found. A Spain page doesn't count as a Spanish site for the US, the same rule we apply to every vendor.

More about Revel Systems

How we score