Before you switch
Check what leaving Flipdish costs you: term, renewal and early termination fee.
ChowNow
By ChowNow
A direct ordering platform with an SEO website, branded app, loyalty and automated email on every plan, and 20+ POS integrations. Launch costs $249 a month month to month, with no commission on orders from your website, app and ChowNow's marketplace, 2.95% + 29¢ card processing per order and a $499 setup fee per its agreement. Orders from its Discovery Network (Google, Apple Maps, Yelp and others) carry a 15.5% marketing fee, unless you turn on Profit Protector, which raises your menu prices on those channels.
RTC SCORE
7.9
#3 overall
Pros
- No commission on orders from your website, app or ChowNow's marketplace, and card processing is published: 2.95% + 29¢ per order.
- Every plan includes an SEO website, branded app, loyalty and automated email, with 24/7 support by phone, chat and text.
- Integrates with 20+ POS systems, including Toast, Square, Clover, Shift4 POS and Lightspeed.
Cons
- Orders from its Discovery Network (Google, Apple Maps, Yelp and others) carry a 15.5% marketing fee, or higher menu prices for your customers if you turn on Profit Protector.
- The agreement sets a $499 setup fee for every plan, while the pricing page shows a lower range without saying which plan pays less.
- Your customers pay a $0.99 service charge on website and app orders unless you opt out in writing, per the agreement; the help center describes it as a setting you turn on.
- Initial term
- Month to month
- Exclusive processing commitment
- Yes, for the whole term
Owner.com
By Owner.com
A direct ordering platform that builds your restaurant's website, branded app, loyalty program and email and text marketing, month to month at $499 a month (Flat Rate) or $249 plus 5% of each order (Flexible), with a mandatory 5% fee charged to your customers on every order and a card processing rate it doesn't publish.
RTC SCORE
7.2
#4 overall
Pros
- Month to month with no cancellation fee; the agreement renews monthly and you cancel before the next renewal date.
- Both plans include the website, branded app, loyalty, automated email and text marketing, setup and migration, with no setup fee shown.
- Orders go into Toast, Square, Clover or Lightspeed, and DoorDash, Uber Eats and Grubhub orders come into Owner, at no extra fee.
Cons
- Your customers pay a mandatory 5% order support fee on every order, in both plans.
- Owner processes the payments of your online orders and doesn't publish its card processing rate.
- The agreement makes the restaurant responsible for chargebacks, while the pricing page advertises chargeback protection.
- Initial term
- Month to month
- Exclusive processing commitment
- Yes, for the whole term
Restolabs
By Restolabs
A direct ordering platform with published plans from $69 a month on monthly billing (Basic), month to month, with no commission, loyalty included, the website ($29) and branded app ($49) as monthly add-ons, a 30-day trial with no card, and card processing through the processor you connect.
RTC SCORE
6.4
#11 overall
Pros
- Published plans from $69 a month (Basic, billed monthly), with no commission, no fee per order and no setup fee shown.
- Month to month with no cancellation fee, and a 30-day trial with no card required.
- The terms say your order and customer data belong to you, and Restolabs commits not to sell it.
Cons
- The website ($29 a month) and branded app ($49 a month) are add-ons below the Pro plan ($199 a month).
- Card processing is paid to your own processor, so the full cost depends on the rate you get; Restolabs doesn't handle chargebacks.
- No refunds or proration when you cancel, and your data export is only by request within 30 days after you leave.
- Initial term
- Month to month
- Exclusive processing commitment
- No exclusivity commitment
Otter
By Otter
Otter sells POS bundles per location that bring the delivery apps' orders into one place. Online ordering with no commission starts in the Advanced bundle at $178 a month, plus a card transaction fee: Otter publishes its card rates by plan but doesn't say which one applies to Advanced. Bundles with leased hardware run on a 24-month contract.
RTC SCORE
5.4
#14 overall
Pros
- Orders from DoorDash, Uber Eats, Grubhub and other apps come into one place, included in Advanced.
- No commission and no fixed fee per order on your own online orders; a card transaction fee applies apart.
- Connects with Toast, Square, Clover, Lightspeed and Shift4 POS, among others.
Cons
- Otter publishes its online card rates by plan (2.99% or 3.29% + 30¢) but doesn't say which one applies to the Advanced bundle, so we can't calculate the yearly cost.
- Bundles with leased hardware carry a 24-month contract; canceling early means paying the rest of the term, with no refunds.
- $100 a month processing minimum for locations under $25,000 a month in card volume.
- Initial term
- 24 months
BeyondMenu
By BeyondMenu
An ordering platform for independent restaurants: a custom website with direct ordering, a listing in its own marketplace and diner app, and done-for-you marketing and Google updates. Prices are quoted per restaurant in a demo, with plans that BeyondMenu says mix a monthly subscription and a low commission, and diners who order on its marketplace pay a convenience fee.
RTC Score: Not enough data
Pros
- Done for you: it builds and manages your website, your Google profile posts and your marketing campaigns.
- Your restaurant also shows up in its own marketplace and diner app.
- No setup fee and no minimum term, per its website page.
Cons
- No published prices: what the restaurant pays, including whether there is a commission, is only given in a demo.
- Diners who order on its marketplace or app pay a convenience fee whose amount isn't published.
- Its restaurant terms aren't public: refunds, notice and data ownership aren't in writing.
- Initial term
- Month to month
Popmenu
By Popmenu
A restaurant website and marketing platform, from $179 a month on monthly billing (Starter), where online ordering is an add-on with an unpublished price and each online order costs $1.00, paid by you or passed to your customer. Payments go through your own processor. You can't cancel during a minimum commitment set in your subscription agreement, and the agreement then renews for a year unless you give 30 days' written notice.
RTC Score: Not enough data
Pros
- No commission on your online orders: a flat $1.00 per order, which you can pass to your customer.
- Every plan includes an SEO website, Google Business Profile sync, guest contact collection and automated email marketing.
- Orders go into Toast, Square, Clover, SpotOn and other POS systems, and DoorDash drivers can deliver them.
Cons
- Online ordering is an add-on whose price isn't published, so the real monthly cost needs a quote.
- You can't cancel during a minimum commitment whose length is set in your subscription agreement, not published; leaving early makes the fees of that period due, and the agreement then renews for a year unless you give 30 days' written notice.
- Fees aren't refunded, the subscription starts when you sign whatever your go-live date, and Popmenu doesn't handle chargebacks or publish its support hours.
- Initial term
- Not published
- Exclusive processing commitment
- No exclusivity commitment